I am a premium user and I have been for a long time. Recently i've been having some issues with downloading music/podcasts to listen to offline.It isn't letting me. At first it was saying that this was because I had a small amount of memory left on my phone so I freed up a lot of space and that didn't seem to make a difference (more on this later).
After unistalling and reinstalling, when I now go to download something I get the message 'You discovered a Premium feature! Get Spotify Premium now'. When I click on this it just takes me back to my home page. Spotify premium is working fine for me besides this, and is working fine on my pc and ps4. Help would be greatly appreciated as my work is incredibly boring without something to listen to.
Also despite clearing the cache through spotify there is still 7.5 Gb of spotify stuff on my sd card which I don't know how to remove. I've tried deleting the folder through the file browser ni my phone but this doesn't work.
Thanks for your patience while we looked into this issue.
The issue should be fixed with the latest version of the app! Make sure to reinstall/update the app for the changes to take effect.
If you're still experiencing this issue, make sure to create a new thread in the help boards and we'll jump in there.