[Mobile] "You've discovered a Premium feature" pop up while on Premium

[OliverK96]

Plan

Premium

Country

NZ

Device

Huawei P9 Lite

Operating System

Android

My Question or Issue

I am a premium user and I have been for a long time. Recently i've been having some issues with downloading music/podcasts to listen to offline.It isn't letting me.  At first it was saying that this was because I had a small amount of memory left on my phone so I freed up a lot of space and that didn't seem to make a difference (more on this later).

After unistalling and reinstalling, when I now go to download something I get the message 'You discovered a Premium feature! Get Spotify Premium now'. When I click on this it just takes me back to my home page. Spotify premium is working fine for me besides this, and is working fine on my pc and ps4. Help would be greatly appreciated as my work is incredibly boring without something to listen to.

Also despite clearing the cache through spotify there is still 7.5 Gb of spotify stuff on my sd card which I don't know how to remove. I've tried deleting the folder through the file browser ni my phone but this doesn't work.

[g2-hu05bu_sqw]

Same issue. 

South Africa 

Galaxy S10+

Premium Plan

[awesome8971]

LG k 20

Premuim

Latest version

United States

I've tried all the fixes listed above and I still can't download or play songs through the app. I can play it through a browser on my phone fine and the app worked before the last update so it must be a bug in the last patch

Edit:

I removed my sd card and stability immediately improved and I was able to download music again, so the issue must have something to do with setting the storage to an SD card

[jamienod]

Same issue here. I keep getting the "You've Discovered A Premium Feature" prompt on mobile. Also having an incredibly annoying issue where my progress in a podcast is not being saved, so I'm 2 hours 20 mins into a 5 hour podcast, then when I open the app again it starts from the very beginning. Super annoying.

• Ireland
• App version 8.5.8.567
• Premium Spotify Plan
• Samsung Galaxy S10+
• One UI Version 1.1
• Android Version 9

[SrirachaSauce]

Also experiencing this issue.

United States

Spotify version: 8.5.8.567

Moto X4, Android 9

[elmcario]

hi I´m from Mexico and I got the same issue, I tought the problem was my micro sd memory, but it´s only a file I can´t remove metadata_cache.bnk, this file can´t be removed, deleted, formated, can´t be reading .

Aftere deleted all files only that spotify file "metadata_cache.bnk" is causing issues, now I can´t use that memory, can´t save new files son it

Guys hope you can help us, this is terrible I don´t want to buy any new micro sd card, I know it´s not a big deal buying a new one ,but this issue was caused by a corrupt file your app created on my memory. 

Thanks.

[simonjstanley]

Exactly the same issue.

United Kingdom

Spotify version 8.5.8.567

Huawei P20 Pro

[mobildeck]

I have the same issue.

Latest Android, latest Spotify app, Samsung S10, no sd card, logged out several times, cleared cache.

Gives the banner 'you have discovered a premium feature'. I have one account, and I am logged in with that. Changed nothing, and it started this all of a sudden a few days ago. This is really annoying, I am paying for family membership. Logged in with facebook account.

It wont download any playlists automatically as it did before. Also cannot download anything, and closes the all several times randomly.

Any solutions? This is really frustrating!

[JamesCrutchley1]

Country

UK

Spotify Version

Version 8.5.9.737

Device 

Sony Xperia XA2

OS

Android 9

My Question or Issue

Have the same issue as the original poster

[Rihan_]

Same issue here

UAE

Spotify version 8.5.9.737

Samsung galaxy s10+

Android Version-9

[dreadfulcrows]

I updated to Spotify v8.5.9.737 on Android 8 and that seems to have done the trick