Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Most sections missing on Artist Page

Status: Fixed

Plan

Premium

Country

Germany

Device

PC

Operating System

Windows 10 Pro / Version 2004 / Build 19041.867

 

Since a couple of days I can open Artist Pages only occasionally. Most of the time I get the  "Something went wrong" error message, otherwise the screen stays black or shows the little "loading spinner" for 30+ seconds. This happens regardless from where I try toopen the artist page - from the search, a playlist, an album. 

When I finally was able to reach an Artist Page it's the same issue with the "About" section. 

 

I already made two clean installs / Tried another account (also Premium) / Restarted my router several times / restarted my computer several times / cleared the cache in between - nothing has changed. The issue persists. 

 

Any tips / suggestions? 

 

Best!

Malte

Comments
Jeremy
Status changed to: Fixed