Spotify is registering the same device multiple times in my list of offline devices. It appears that every time a new download session is started on a device, that device is entered again into the list of offline devices even though it is already listed. When the limit of three entries has been reached, all of the downloaded music disappears.
I was having problems finding that my downloaded tracks had disappeared. I came across the following Spotify troubleshooting advice and discovered that I had the same device listed three times in my list of offline devices.
So today I cleared the entire list. I then cleared all Spotify-related data from my Android device and began to download some tracks from scratch. I went away for that series of downloads to finish and then began a second load of downloads - which is currently ongoing. I just checked my list of offline devices and discovered that the same device is now listed twice.
So it would appear that every time I begin a new series of downloads the same device is listed as a new entry in the list of offline devices. Since we are only allowed three, once that limit is reached, the first device - which happens to be same one listed three times - can no longer play the downloaded music.
It can take a very long time for the list of ofline devices to be updated in my account, so this problem is not at all obvious.
I did not update the Android device software or Spotify in between the downloads.
I am running version 18.104.22.1683 armV7 of Spotify and version 4.1.1 of Android - the latest that this device will support. I don't know exactly when this problem first occurred as I don't often listen to downloaded music.
Note that when searching the community help pages I saw that this issue of losing downloaded music has been reported very many times but for some reason Spotify has closed all of the threads. I don't understand why, but perhaps it because no one has noticed the issue of the same device being registed multiple times. It's a shame that Spotify support hasn't dug deeper into this issue as judging by the number of comments in these support pages there are a huge number of people with this issue.
Hey folks, thanks for all the detailed info!
If your downloads are disappearing, try following the steps under "Downloads unexpectedly removed" here.
The duplicate offline devices could be caused if your device's internal memory or SD card is compromised or corrupted.
In this case, we suggest creating a backup of your device's SD card (if that's the storage you're using for Spotify) and formatting it, or using a different SD card.
You could also try using a different device altogether to check if it could be your device's internal memory causing the duplicate devices.