We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone!
If you're still having trouble, make sure to post a new thread in the relevant help board here.
When I play Spotify via my Amazon Echo, the music plays fine, but drops out for a moment every so often. Like it is losing connection for a second or skipping. This is a recent problem and only ever happens while playing via my Echo. I have five of them and it happens on any of them, so it is not specific to one device. Playing anything else on the Echo, like Amazon Music, plays perfectly. It's only Spotify, however if I play Spotify on my Mac, no skipping. It works fine, so it seems to be to do with the way Spotify and Echo are working together.
I've had Spotify for a few years now and never had this problem until just recently. Why is this happening now and how can it be fixed?
Having the same issue, hope a reply brings more attention
Thanks for reaching out about this in the Community.
Sorry to hear that this issue started happening recently with your Echo devices.
In order to get to the bottom of this, we'd need to go through some troubleshooting.
Can you let us know if this is happening only if you play Spotify directly from the Echo via voice commands or also when you start playback from another device and change to the Amazon speaker via Spotify Connect?
In the meantime you can check if there are any firmware updates for the speakers and let those run. You can also restart your router and see if that has any effect.
Keep us posted.
Having the same issues as described above.
As an additional issue, this also started happening when playing Spotify off of the desktop version *only* when online - this does not happen in the offline mode on the desktop app. This leads me to believe it's an issue with Spotify, rather than an issue with Amazon. And specifically with connection/buffering to Spotify, rather than with any sort of corruption with music files or a global connection lag.
Any help would be appreciated!
Thanks for bringing this to our attention.
We'd like to investigate further, so if you're experiencing this, please add your +VOTE and provide us with the following info (if you haven't already):
We'll then forward it to our developers so they can look into it.
I have been communicating also with a support agent via Facebook Messenger and went through numerous troubleshooting, so have tried pretty much everything. Answers to your questions:
As above, so many steps have been tried. Restarting all devices and wifi networks. Trying test account. UnLinking and relinking. Reinstalling Spotify. Removing access from Alexa and restating access again. Cleared device cache. If you have any other ideas, let me know.At the risk of repeating, want to say that no other media played through these devices skip, only Spotify. Does not matter if I request Spotify with voice or using one of my devices to start the playlist or music I want to hear.
Listening last night, music dropped frequently. Really is disturbing the experience of listening and frustrating that this is a service I am paying for too. Imagine watching Netflix and the picture and sound keeps going black for a moment while watching. It really isn't acceptable and I hope this will be resolved very soon.
EDIT: Notice that there are many other posts about this issue, all of them unresolved. The linked post suggests it is resolved, but in that case, the signal was the issue. In my case signal is very strong on a 1 gb wifi service, so very fast and very near the wifi router too.
This is very worrying and makes me wonder if it means that this is actually a permanent problem and if I need to move to another service. 😕
Echo Dot Device Software Version 675726720
i use the echo dot exclusively as a Spotify connect device attached to my home stereo. It worked flawlessly until approximately 2 weeks ago.