Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Music cuts out half awy

Status: Closed
0 Likes

Hi, I've been trying everything to get spotify to play the full song of My body is a cage by Arcade fire however it always just plays to 2:13 mintue mark when in face the song is 4:47 mins long.  Can you plese fix this issue as this is one of my favoruite songs.

 

link to song is below

https://open.spotify.com/track/66z0olTFJXbrBvbrsOGEsu

Comments
Alejandro_C
Status changed to: Closed

Hey @Zoe69, thanks for reporting!

 

We played the song and it went through for the whole 4:47 minutes. Can you let us know if this is happening on different devices? 

 

We'll see what we can suggest.

MaryC1
Status changed to: Closed

Hey @Zoe69,

 

We haven't heard from you in a while. Can you let us know if you're still experiencing the same issue with this song?

 

We'll keep an eye over here.

Jim

Hey @Zoe69.

 

Thanks for the heads up. Have you been able to check out @Alejandro_C's advice? 

 

We'll keep this thread open for now. Let us know how you get on 🙂

 

Jim

Jim
Status changed to: Closed
 
MaryC1

Hey @Zoe69!

 

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

 
Feel free to give us a shout if the issue persists.
MaryC1
Status changed to: Closed
 
cyberbully

This happens ot me too no matter whan song I play. It doesn't just stop, sometimes it stops, sometimes it changes song. Doesn't matter what playlist or song or whatever. I've only notices this on my PC but I rarely use the app so I can't say it never happens there. 

Zoe69

No sadly the song still cuts out

AllyMarchwicki

This also happens evertime I play Papercuts (feat. Vera Blue) by Illy, Vera Blue. It stops playing 2/3 into the song and says Spotify can not play this song. It then freezes up Spotify for a period of time.