Music keeps going offline

[Binxmoz]

Hey guys please help, all my music is saved and downloaded on my spotify. A few days ago I went on and my playlists were no longer green so not available offline. So I downloaded everything again and this morning puff non of my music is downloaded offline 😞 help? Why dies it keep doing that?

[Erika]

Hey @Binxmoz and welcome to our Community!

It seems that your Spotify's cache files might be duplicated. This happens for various reasons: a cache-clearing app might have deleted the original Spotify's folder or your phone's battery died while using Spotify, for example. When the app resumes the download, it creates a new cache file.

Let's try removing all of your offline devices here. This will delete also de cache file that was duplicated.

After that, just reinstall the app following these steps. Finally, you'll need to download the music again.

Let us know how you get on 🙂

[Erika]

Hey!

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂