Music start play after I start application (Digster banner)

[TaroSK]

Today I turned on Spotify and some music started to SHOUT to my headphones. I could not turn it on, because apparently there was no music playing. Just after a while I noticed banner with Digster Ad(?) video. It even do not uses spotify volume control as it has independent volume slider in the video.

Turn this stupid thing off!!! I am paying customer and want to play MY music instead of listening to Digster "announcement". Btw: video kept playing even after I found and clicked "Hide annoucements".

[Mara_F]

Hey @TaroSK! Thanks for getting in touch. 

That's odd, can you let us know the following:

1. Are you only having issues with this ad?
2. After getting in touch with us, did you get the ad again? 
3. What Spotify and OS are you rocking? 

Hope to hear back from you soon 🙂

[TaroSK]

Attached find screenshot with the video advartismenent-annoucement. It
looks like emebeded HTML video player with separate volume control (red
frame) from spotify volume control (green frame). Attached find the
screenshot.

In principle there should be NO AUTOPLAY in any announcements/advertisments
within the application, or at least they should be MUTED until I click on
them. It is really obtrusive practice to include autoplay videos with
volume set to 100%. It is the best way do discourage me from using the
service.

[Mara_F]

Thanks for that info @TaroSK! 

Can you send us the info above? That'd be super helpful. 

Also, did you get the ad again after getting in touch? If so, did you have the same issue? 

Hope to hear back from you soon.

[MaryC1]

Hey @TaroSK,

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

Feel free to give us a shout if the issue persists.

[MaryC1]

Hey @TaroSK,

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

Feel free to give us a shout if the issue persists.

[TaroSK]

Here is screenshot, sorry for delay in reposting, seems it did not arrive from email attachment in previous reply.

[drbubo20]

The same problem for me. Very annoying, unabled to disable this Digster video.

[sheiep2112]

Second this, please remove this ADVERTISEMENT which we paid not to receive!

It's a very loud and annoying advertisement.