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Music start play after I start application (Digster banner)

Status: Closed

Today I turned on Spotify and some music started to SHOUT to my headphones. I could not turn it on, because apparently there was no music playing. Just after a while I noticed banner with Digster Ad(?) video. It even do not uses spotify volume control as it has independent volume slider in the video.

 

Turn this stupid thing off!!! I am paying customer and want to play MY music instead of listening to Digster "announcement". Btw: video kept playing even after I found and clicked "Hide annoucements".

digster_video.png

Hey @TaroSK,

 

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

 
Feel free to give us a shout if the issue persists.
Comments
Mara_F
Status changed to: Closed

Hey @TaroSK! Thanks for getting in touch. 

 

 

That's odd, can you let us know the following:

 

  1. Are you only having issues with this ad?
  2. After getting in touch with us, did you get the ad again? 
  3. What Spotify and OS are you rocking? 

Hope to hear back from you soon 🙂

TaroSK
Attached find screenshot with the video advartismenent-annoucement. It
looks like emebeded HTML video player with separate volume control (red
frame) from spotify volume control (green frame). Attached find the
screenshot.

In principle there should be NO AUTOPLAY in any announcements/advertisments
within the application, or at least they should be MUTED until I click on
them. It is really obtrusive practice to include autoplay videos with
volume set to 100%. It is the best way do discourage me from using the
service.


Mara_F

Thanks for that info @TaroSK

 

 

Can you send us the info above? That'd be super helpful. 

 

Also, did you get the ad again after getting in touch? If so, did you have the same issue? 

 

Hope to hear back from you soon.

MaryC1
Status changed to: Closed

Hey @TaroSK,

 

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

 
Feel free to give us a shout if the issue persists.
MaryC1
Status changed to: Closed

Hey @TaroSK,

 

It seems we didn't receive a reply. We're setting this as "Closed" in the meantime. 

 
Feel free to give us a shout if the issue persists.
TaroSK

Here is screenshot, sorry for delay in reposting, seems it did not arrive from email attachment in previous reply.

digster_video2.png

drbubo20

The same problem for me. Very annoying, unabled to disable this Digster video.

sheiep2112

Second this, please remove this ADVERTISEMENT which we paid not to receive!

It's a very loud and annoying advertisement.