My profile picture keeps disappearing

Plan

Premium

Country

USA

Operating System

Trying all this on Windows 10

 

My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

Hey folks,

 

Thanks for staying with us and for your comments on this one.

 

Our tech team have looked into and carefully investigated it.

 

For now please try the following steps to attempt a solution and rule out other possible issues:

 

  • Ensure that the file you're trying to use as your profile picture is not too big and is on the format our app accepts (must be .jpeg.jpg, or .png with a maximum size of 4 MB).
  • Try different internet connection.
  • Do a clean reinstall.
  • Connect the account to Facebook (for Spotify-created accounts). For already linked profiles, unlink-relink Facebook and see if that triggers the update of the profile pic.
  • Try to re-upload the image you want and wait for 24 to 48 hours while staying logged in to the app after the initial attempt.

 Also keep in mind that there's usually a delay to the time it takes for the app to load the image on all sections of the app.

 

If you’re still experiencing this issue after trying the suggested steps, make sure to click + VOTE and let us know:

 

  • The operating system of the device(s) you're trying the steps with
  • Spotify app version
  • TS tried

 

One more time, thanks! We’ll keep you posted as soon as we have more updates available.

Related Issues

Comments
Rock Star 16
Rock Star 16

Hi @LotsofLemons,

thanks for posting in the community !

 

Please make sure to check out this help page on how to change your profile picture correctly.

 

Let me know how it goes :)

reneeang
Visitor

My Question or Issue

I've been trying to change my profile picture for earlier and it was working fine beforehand, I changed my profile picture to a new image but when I refresh it doesn't save. I've tried multiple different pictures and they upload but don't save. I've tried reinstalling Spotify and it seems my Spotify profile may be glitched for its showing playlists that are private as "public". Any help please?

 

 

Plan

Free/Premium

 

Operating System

(Windows 10)

 

 

joyfuljww
Casual Listener

Plan

Premium

Country

England

Operating System

Windows 10,

 

Heya!

I wanted to change my profile picture and I did but it wouldn't save? Everytime I logged in and out the profile picture would be gone? It doesn't appear on my phone app or web player either. Is there anything I can do or should I just wait it out?

 

Thank you in advance !

 

 

Rock Star 16
Rock Star 16

Hey @joyfuljww 

 

The changes should appear within a day, usually a few hours.

I would recommend reinstalling the desktop client, maybe there is an issue preventing profile picture from being updated.

 

Let me know how it goes!

 

ptonn
Newbie

the default picture still remains when I change my profile picture

also it doesnt change when i restart the spotify

I tried reinstall but it's same

Screenshot_1.jpg
Screenshot_3.jpg
Rock Star 16
Rock Star 16

Hi there @ptonn,

thanks for posting !

 

Could you please provide a bit more info like:

- Which subscription are you using?

-From which device are you trying to change it ?

- Is your account e-mail or Facebook based ?

 

In the meanwhile please make sure to check out this help page for further steps.

 

Waiting on your update :)

ptonn
Newbie
@OneByBoo im using premium acc
I trying from my pc
my acc based from e-mail
Rock Star 16
Rock Star 16

Hi @ptonn,

thanks for answering my questions !

 

Please make sure to check the steps i provided in my last post.

In addition, please check out this solved idea on the same matter.

 

Hope this helps :)

ptonn
Newbie
it doesn't work :(
ptonn
Newbie

my friend also has the same problem is not only a situation of self