Help Wizard

Step 1


My profile picture keeps disappearing





Operating System

Trying all this on Windows 10


My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

Hey folks,


Thanks for your patience while we looked into this issue.


We’re happy to say that it should now be fixed for everyone!


If you happen to still experience it, try the following to make sure the app will sync and update with your action:

In case the issue persists even after trying the steps, can you make a new thread in the relevant board here? We'll get back to you there.



I'm having this issue too on macOS Sierra & Windows 10. I also reinstalled Spotify + Logged out to no avail. I was able to remove my previous profile photo, but changing / adding both aren't sticking. Haven't had any issues adding photos to playlists today.

I'm experiencing the same issue. I was able to delete previous profile photo, but not change or add new one.
Env: Premium acct, Mac OS Sierra, no spotify updates available

Attempts to fix:

- log out/log in

- uninstall/reinstall

- clean reinstall

I also didn't have any luck on Windows 10







United Kingdom



Windows, Android

Operating System

Windows 10, Windows 7 and Android 9


My Question or Issue

I can't update my profile picture, any photo I upload seems to not be saved to my profile and is missing when I relaunch spotify.

My account was previously connected to my Facebook and I believe this is where the original picture came from. I disconnected my account a while back and have now sinced removed the photo uthe photo by clicking Change>Remove in my profile, however if I try to upload a new photo by clicking on "change" on the profile picture in my profile the image does not save. This is also reflected on the Android app and the imagine in the top corner of the windows application does not change either.


I'm worried my profile may be stuck like this because of the previous connection to Facebook.

Status changed to: Under investigation

Hey folks,


Thanks for reporting this issue to us.


We’ve passed your info on to the relevant team, who are currently looking into it.


If you’re experiencing this issue, make sure to click + VOTE.


Could you make sure to provide us with the following info, if you haven’t already:


- device + OS version

- exact Spotify version


Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.






Operating System

Mac OS Latest Version 10.15.1 (19B88)

Spotify Desktop Version


I have this EXACT same issue. I keep uploading a photo on the desktop app and the profile picture never updates. I followed the reinstall instructions for all my apps connected and it hasn't fixed the issue.


Same problem here


Same problem here. I try to upload the profile picture, it stays a couple of minutes on the desktop app, but it soon comes back to the grey standard profile image (the one that shows when you haven't uploaded a profile pic). 


I tried changing the picture with desktop application for Windows 10, version (fresh installation), and with Linux desktop application version In both cases I had the same result.


I have the same problem here, it changes on my profile but in the top right, near the username, remains the white icon.

After a while it disappears from my profile too. I asked someone to check their friend activity to see if I have a profile picture and I dont.

I used the desktop app on Windows 10, latest version. I also tried two clean re-installs and it still doesnt work.



I voted and am having this issue as well on Windows 10 and Mac OS 10.15.1 . Any updates would be helpful.



Updated to Spotify version to no avail