My profile picture keeps disappearing

[user-removed]

Plan

Premium

Country

USA

Operating System

Trying all this on Windows 10

My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

[user-removed]

Plan

Premium

Country

USA

Operating System

Trying all this on Windows 10

My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

[OneByBoo]

Hi @user-removed,

thanks for posting in the community !

Please make sure to check out this help page on how to change your profile picture correctly.

Let me know how it goes 🙂

[reneeang]

My Question or Issue

I've been trying to change my profile picture for earlier and it was working fine beforehand, I changed my profile picture to a new image but when I refresh it doesn't save. I've tried multiple different pictures and they upload but don't save. I've tried reinstalling Spotify and it seems my Spotify profile may be glitched for its showing playlists that are private as "public". Any help please?

Plan

Free/Premium

Operating System

(Windows 10)

[joyfuljww]

Plan

Premium

Country

England

Operating System

Windows 10,

Heya!

I wanted to change my profile picture and I did but it wouldn't save? Everytime I logged in and out the profile picture would be gone? It doesn't appear on my phone app or web player either. Is there anything I can do or should I just wait it out?

Thank you in advance !

[Sebasty]

Hey @joyfuljww 

The changes should appear within a day, usually a few hours.

I would recommend reinstalling the desktop client, maybe there is an issue preventing profile picture from being updated.

Let me know how it goes!

[ptonn]

the default picture still remains when I change my profile picture

also it doesnt change when i restart the spotify

I tried reinstall but it's same

[OneByBoo]

Hi there @ptonn,

thanks for posting !

Could you please provide a bit more info like:

- Which subscription are you using?

-From which device are you trying to change it ?

- Is your account e-mail or Facebook based ?

In the meanwhile please make sure to check out this help page for further steps.

Waiting on your update 🙂

[ptonn]

@OneByBoo im using premium acc
I trying from my pc
my acc based from e-mail

[OneByBoo]

Hi @ptonn,

thanks for answering my questions !

Please make sure to check the steps i provided in my last post.

In addition, please check out this solved idea on the same matter.

Hope this helps 🙂

[ptonn]

it doesn't work 😞

[ptonn]

my friend also has the same problem is not only a situation of self