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My profile picture keeps disappearing

Plan

Premium

Country

USA

Operating System

Trying all this on Windows 10

 

My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that it should now be fixed for everyone!

 

If you happen to still experience it, try the following to make sure the app will sync and update with your action:

In case the issue persists even after trying the steps, can you make a new thread in the relevant board here? We'll get back to you there.

 

Thanks!

Comments
SchwaSchlü

I'm also not willig to link my Spotify account to facebook and will have to look definitely for alternative options as a music service.

JimmyNacho

I’m not sure how or why but my profile pic updated. Everyone else may want to check their app/profile.

andrewscott87

Indeed--mine updated as well! It seems to be working now. 

moondust937

Still doesnt work for me

IshieStar

(On work PC, Win10 Pro)

 

Mine now stays as long as I keep the app open, previously if I navigated away from the user page it would disappear.

 

It's not updating in my account, if I open the app on my phone or home PC there's still nothing, and if I restart it on my work PC it disappears.

jaltman

Been having the same issue for a few days.

helena3

I'm having this same issue with mine.

 

Operating System- macOS Catalina 10.15.1

Spotify Version- desktop app with version latest as of 12/09/2019 (sorry, can't find that number)

Plan- Premium

Image size- jpeg of 457 kb


I don't have a facebook, so I can't try that fix, but I've done all of the rest. If I upload a picture, then click away from my profile and back about 5-10 mins later, the image is gone.

 

edit: fixed! I uploaded it with an even smaller image

emanresUsIemaN

Yeah I've tried all the above steps and nothing works. I accidentally removed my profile photo and it won't let me put it back. The photo is in the above specifications, I've waited a couple days, reinstalled and all that. I even tried creating a facebook account just to import that profile photo but it would just give me an error every time I tried to log into it through the Spotify app.  Something's messed up with the app.

AmandaB445

It seems like they might have fixed it. Tried to upload my picture a couple of hours ago, it didn't stay at first, but now I opened up my profile and it's there. It's showing on my mobile app too.

 

For the record, the picture I uploaded is in JPG format, and has 104 KB of size.

5xz01vy529d9u39

It finally works! Thank you guys, great job!