Help Wizard

Step 1


My profile picture keeps disappearing





Operating System

Trying all this on Windows 10


My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

Hey folks,


Thanks for your patience while we looked into this issue.


We’re happy to say that it should now be fixed for everyone!


If you happen to still experience it, try the following to make sure the app will sync and update with your action:

In case the issue persists even after trying the steps, can you make a new thread in the relevant board here? We'll get back to you there.




I am having the same problem! I have a windows 10 and I have changed my profile photo like 4 times to see if it's saved but it did nothing! I cant save my profile photo at all ! Please fix this immediately 


Any update on this? ETA? It super annoying my profile doesn't have a profile pic because I removed it when trying to go through the update process.


Any communication is appreciated.


me too, my profile picture keeps disappearing!!


same issue here, mine is connected to facebook and i've done the clean reinstalling too, but nothing seems to change in terms of profile picture. actually, i disconnected it from facebook to see if it works when i reconnect it, but even the reconnection process was a horrible nightmare that i actually had to start over and reinstall everything. my phone does not seem to get that my account is connected to facebook, and shows my username instead of my facebook name etc. my devices don't seem to be on the same page.


same issue, i can't change my profile photo.


I join the conversation as I'm experiencing the same issue


I've also tried a lot of things, nothing works. I think someone already unfollowed me because my name's just a number and they didn't recognize me anymore because in the process of trying to change my profile pic I removed it in one moment, haha. Not so awful, but a tiny bit nagging still.


I hope this problem will be solved soon


There has to be a bug in the system because I did all of what the admins are saying in order to resolve this to no avail. I have macOS Catalina and my account is linked with email. Spotify please fix this it's been annoying that I've been dealing with this for weeks. PLEASE UPDATE!

Status changed to: Under investigation

Hey folks,


Thanks for staying with us and for your comments on this one.


Our tech team have looked into and carefully investigated it.


For now please try the following steps to attempt a solution and rule out other possible issues:


  • Ensure that the file you're trying to use as your profile picture is not too big and is on the format our app accepts (must be .jpeg.jpg, or .png with a maximum size of 4 MB).
  • Try different internet connection.
  • Do a clean reinstall.
  • Connect the account to Facebook (for Spotify-created accounts). For already linked profiles, unlink-relink Facebook and see if that triggers the update of the profile pic.
  • Try to re-upload the image you want and wait for 24 to 48 hours while staying logged in to the app after the initial attempt.

 Also keep in mind that there's usually a delay to the time it takes for the app to load the image on all sections of the app.


If you’re still experiencing this issue after trying the suggested steps, make sure to click + VOTE and let us know:


  • The operating system of the device(s) you're trying the steps with
  • Spotify app version
  • TS tried


One more time, thanks! We’ll keep you posted as soon as we have more updates available.