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My profile picture keeps disappearing

Submitted by user-removed on ‎2019-11-30 11:32 AM
Status: Fixed

Plan

Premium

Country

USA

Operating System

Trying all this on Windows 10

 

My Question or Issue

I try to change the photo of my profile, but every time I upload a new photo, it shows that everything is in order, but when I restart the Spotify app, I see nothing.

I reinstalled Spotify several times (also deleted everything in appdata) and my account is not connected to Facebook.

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that it should now be fixed for everyone!

 

If you happen to still experience it, try the following to make sure the app will sync and update with your action:

In case the issue persists even after trying the steps, can you make a new thread in the relevant board here? We'll get back to you there.

 

Thanks!

Comments
carlymy
Visitor
‎2020-01-13 07:51 PM

@Mario I'm still having the same problem. I've logged out and back in, and performed a clean reinstall. New profile picture (.jpg, 30kb) still won't stick.

 

EDIT: After waiting about an hour, it has now changed across devices. Thanks!

 

EDIT 2: Well, now it's changing back and forth between multiple profile pictures previously uploaded. What a mess.

0 Likes
DrPhil
Visitor
‎2020-01-16 11:38 PM

Ive done all the steps and still cant change my profile picture ! Please help

0 Likes

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