Need premium back

Status: Closed
Money was not in my account when monthly roll over occurred. I have had money sitting in my account for several weeks now and spotify have not debited it. I cannot upgrade to premium manually either. Help, I'm sick of the adds

Hey @Juliepowell!

 

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

 

 

Take care.

Comments
FabianS_Bogota
Status changed to: Need more info

Hey @Juliepowell!

 

That's not cool. Are you getting any error messages when subscribing again to Premium? Try doing the process from a computer using an incognito window. You can also try using a different payment method. Let us know how it goes.

 

Cheers!

Julian
Status changed to: Closed

Hey @Juliepowell!

 

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

 

 

Take care.