[New desktop app] Notifications not showing up on desktop app

Status: Closed

 

Plan

Premium

Country

Brazil

Operating System

Windows 10 1903

 

My Question or Issue

I currently have "Show desktop notifications when the song changes" enabled in Settings on my Spotify Windows 10 app (ver 1.1.55.498.gf9a83c60-a). However, when songs change, no notification shows up. Is this a bug or is there something else that needs to be configured?

Hey folks, 

 

Thanks for reporting this to us. 

 

We can confirm that this feature is no longer available as it has been removed from the app, so we'll be closing this thread.

 

If you'd like to see this feature again, you can take a look at our Idea Exchange to see if someone else has already made a similar suggestion. If there isn't one, you can give these steps a go and submit your idea so that other users can also support it.

 

Cheers!

 

Update Oct. 2021: An idea about this has been submitted, you can check it out here and add your votes and feedback to show your support!

Comments
caldicot

@Katerina Updated Spotify to version 1.1.57.443.ga029a6c4-a today - problem still persists.

borninla

Also updated to version 1.1.57.443.ga029a6c4-a but still seeing the issue. Tried a clean reinstall of Spotify but to no avail.

bluenicks

 

  • Macbook M1 Air - Big Sur 11.3
  • 1.1.57.443.ga029a6c4-a
  • Checked that notifications are enabled and working properly & Do Not Disturb is off
  • Tried a clean reinstallation of the app
caldicot

@Katerina same problem after update to 1.1.58.820.g2ae50076-a

ashishwt

I have the exact problem on macOS 11.3 and latest Spotify 1.1.58.820. Please prioritize the fix for this issue.

ekc19

Same problem. 

 

OS: macOS Big Sur 11.3.1

Machine: Macbook Pro 13-inch 2020. 

Spotify: 1.1.58.820.g2ae50076-a 

 

Spotify does not appear in Settings -> Notifications and "Desktop notifications when song changes" is allowed in the Spotify app. 

Screen Shot 2021-05-04 at 12.36.50 PM.pngScreen Shot 2021-05-04 at 12.37.43 PM.png

 

Performed a clean reinstall and still did not fix. Would appreciate help! @Katerina 

dantehaversham

Same issue.

 

Mac, OS 11.3
App Version: 1.1.58.820.g2ae50076-a

 

"Spotify" does not appear in the systems notification settings.


Following along for solutions.

Enviedbymost

Same issue here. Spotify not showing up under the notification settings on MacOS v11.3.1. 

skyling

This is happening to me too.  I am on a literal brand new computer, just unsealed and opened the box like a couple hours ago today.

 

Operating system: Windows 10 Home 20H2, build 19042.928, Windows Feature Experience Pack 120.2212.551.0

Spotify version: 1.1.58.820.g2ae50076-a

Elena
Status changed to: Under investigation

Hey there folks, 

 

Thanks for reporting this to us! 

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you're also having troubles seeing any notifications when the tracks change in the new look, please add your +VOTE here.

 

If you haven't already shared the info, we'd also like the following details:

  • Your device and operating system version
  • Your exact Spotify version
  • Make sure notifications are enabled and working properly:
    • [Windows 10] the Notifications sidebar on Windows isn't on Focus Assist or any other mode that would snooze notifications
    • [MacOS] Spotify's relevant notifications are allowed on from the device's Settings > Notifications and you haven't switched Do Not Disturb
  • Any screenshots or screenrecordings of what's happening - just make sure that there's no private/sensitive info displayed. 
  • The troubleshooting steps you've tried so far, like a clean reinstallation of the app.

If you're curious what this status means, make sure to check out this Spotify Answer.

 

We'll keep you updated here, thanks!