Help Wizard

Step 1


No followed artists on Web Player

Out of no where it just removed all of the artists I followed.... and it's not doing this on the Spotify app so I'm not sure what happened? This is on a Chromebook by the way.


Screenshot 2020-07-28 at 2.33.28 PM.png

Hey there folks,


Many thanks for the recent comments confirming that things seem to be up and running again - we’re happy to say that this should now be fixed for everyone!

If you have any further questions, please let us know in the relevant help boards here.


Stay safe and have a great day ahead!


I have the same issue.

  • Desktop PC
  • Windows 10 home edition
  • Firefox 79.0 (64-bit)
  • I don't know whether the artists are displayed on my desktop or mobile apps since I don't use them.

I've discovered that the artists are still followed, the Followed Artists' tab just acts like there aren't any followed artists.

Edited: to add most recent edition of Firefox being used. Followed Artists still appears empty.


Everything else is the way it should be, and there were no other problems before it happened. Has this happened to anyone else?








Operating System



Hey there @LisaKr,


Welcome to the Community!


Could you give us a bit more info on your situation? Is the Artists section gone only on your app or also on the Web Player? You can try reinstalling the app, following the steps described here and see if that helps.


We'll be looking out for your reply. If you have more questions, don't hesitate to reach out here again.


Have a great day!


Hi, thank you for the fast reply! The section itself isn't gone, the tab is still there and the page still comes up, it's just now EMPTY. I don't use a cell phone, so there's no app involved here, I'm just logging in on the website. I've already logged out and logged in and restarted my computer, there's nothing to reinstall because there's no app involved… And still my followed artists are gone.


Why does Spotify have so many problems? I'm having this issue too. Before this I basically stopped using Spotify on my PC because as I added more artists the inability to sort artists became more than ridiculous. Any time I'm annoyed with any aspect of Spotify, and I search the issue, there are at least a dozen forum posts about the same problem with many people in each complaining about the same thing. It's not like any significant new features are ever added, so how do so many new issues come up all the time? I don't understand it. How does software magically create new problems all the time while only fixing or adding something new every six months?  I can't believe people pay for this.

Status changed to: Under investigation

Hey folks,


Thanks for reporting this issue to us.


We’ve passed your info on to the relevant team, who are currently looking into it.


If you’re experiencing this issue, make sure to click +VOTE.


Could you also make sure to provide us with the following info, if you haven’t already:


  • Device + OS version
  • Browser
  • Are the Artists displayed on your Desktop/Mobile app


Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.


Same with me. Windows 10 Pro, Chrome 84.0.4147.105


Same problem here:


OS: Windows 10

Browser: Chrome 84

Location: Italy

Plan: Free


On my Android Phone there are not issues.




Same issue:

OS: OSX 10.15.4

Browser: Firefox 79.0b9

Android App:  works correctly

Status changed to: Under investigation

Hey everyone,


Our tech teams have made some changes backstage. Could take another look and let us know if things are back on track?


Thanks - We'll be keeping an eye out for your replies!