Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi.
I have tried:
Uninstalling and reinstalling
Logging out and back in several times
I have the Premium Student plan and a Samsung Note 10.
Thanks for your patience so far!
If you're experiencing this, could you make sure to try the following first:
Log out and log back in the app with your login details
Check your firewall and antivirus software/apps to make sure Spotify is whitelisted/set as an exception
If the issue is happening on mobile data, make sure Spotify has the permission to use data under App Permissions.
For Android users: Make sure the Spotify app is closed. Open the following URL in the mobile Chrome browser: chrome://net-internals/#dns and click on DNS (if not already marked). There is a button saying "Clear host cache" - press that button. Next click on Sockets and press "Flush socket pools". Start the Spotify app.
For Windows users:
Close/exit the Spotify app.
Click on the Start Icon.
Write cmd and open Command Prompt.
The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns and press ENTER.
You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.
Open the Spotify application.
If the issue persists after that, add your +VOTE to let us know. We'd also recommend making sure that you're rocking the latest update available as our tech teams are looking into this. If you could provide a video which shows the issue, that'd be great!
We'll keep you posted here on any other updates we have on our end so don't forget to subscribe to this thread