Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi.
I have tried:
Uninstalling and reinstalling
Logging out and back in several times
I have the Premium Student plan and a Samsung Note 10.
Hey there folks,
Thanks for your patience so far!
If you're experiencing this, could you make sure to try the following first:
Log out and log back in the app with your login details
Restart your device
Thoroughly reinstall the app with these steps - make sure to remove any offline devices listed here as instructed first
Use a different connection
Check your firewall and antivirus software/apps to make sure Spotify is whitelisted/set as an exception
For Android users: Make sure the Spotify app is closed. Open the following URL in the mobile Chrome browser: chrome://net-internals/#dns and click on DNS (if not already marked). There is a button saying "Clear host cache" - press that button. Next click on Sockets and press "Flush socket pools". Start the Spotify app.
For Windows users:
Close/exit the Spotify app.
Click on the Start Icon.
Write cmd and open Command Prompt.
The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns and press ENTER.
You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.
Open the Spotify application.
If the issue persists after that, add your +VOTE to let us know. We'd also recommend making sure that you're rocking the latest update available as our tech teams are looking into this.
We'll keep you posted here on any other updates we have on our end so don't forget to subscribe to this thread 🙂