No internet connection/ app shows offline despite on WiFi or data

 

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi.

 

I have tried:

Uninstalling and reinstalling 

Logging out and back in several times

 

 

I have the Premium Student plan and a Samsung Note 10.

Hello,

 

Thanks for your patience so far! 

 

If you're experiencing this, could you make sure to try the following first:

 

  • Log out and log back in the app with your login details
  • Restart your device
  • Thoroughly reinstall the app with these steps 
  • Use a different connection
  • Check your firewall and antivirus software/apps to make sure Spotify is whitelisted/set as an exception
  • If the issue is happening on mobile data, make sure Spotify has the permission to use data under App Permissions.
  • For Android users: Make sure the Spotify app is closed. Open the following URL in the mobile Chrome browser: chrome://net-internals/#dns and click on DNS (if not already marked). There is a button saying "Clear host cache" - press that button. Next click on Sockets and press "Flush socket pools". Start the Spotify app.
  • For Windows users

    1. Close/exit the Spotify app.
    2. Click on the Start Icon.
    3. Write cmd and open Command Prompt.
    4. The Windows Command Prompt Window will appear. Type in: ipconfig /flushdns and press ENTER.
    5. You should receive the following message: Windows IP Configuration. Successfully flushed the DNS Resolver Cache.
    6. Open the Spotify application.

If the issue persists after that, add your +VOTE to let us know. We'd also recommend making sure that you're rocking the latest update available as our tech teams are looking into this.  If you could provide a video which shows the issue, that'd be great!


We'll keep you posted here on any other updates we have on our end so don't forget to subscribe to this thread

Related Issues

Comments
Visitor
Hi all,

I would like to let you know that the latest Spotify update from a couple
of days ago solved the issues for me. I can now use Spotify with my car
bluetooth again. It also seems to start quicker with playing songs after
the bluetooth connection has established. But that also just might have
been coincidence.

I'm glad that the issue has been resolved. Thanks to everyone involved
fixing the issue!

Casual Listener

Cleaning the cache, reinstalling the app, clearing data is not the solution

The issue is there and it keeps coming.

Recently I also had issues where album art wouldn't load

 

Newbie

I am having the same problem on my Samsung S10 E. I have done everything recommended twice. It worked for one day and now I am having problems again. I pay for premium and I use Spotify every day for commute. If there isn't a solution soon I will have to start looking into a different service!! 

Newbie

@Duster81 Did you try the latest Dec update? It should have fixed the issue. 

Newbie

@quickstang I noticed the update after I made my post, and it seems to have solved the problem. I wanted to try it out for a few days before giving an update. 

Newbie

En mi caso, la actualización del 13 de diciembre NO SOLUCIONÓ mi problema... sigue exactamente igual... ¡Desastre de aplicación!... Seguimos en las mismas... ¿Alguna sugerencia?

Moderator
Moderator

Hey there @Johanna27,

 

Thanks for passing this on here in the Community!

 

We hope you don't mind us replying in English.

 

Just to confirm, are you still having troubles with this?

 

If so, it'd be helpful if you could try the steps mentioned in the status update and if they don't do the trick, the exact version of the app you're on.

 

We'll be keeping an eye out for your reply, thanks!

Visitor

Confirming the issue is resolved

Visitor
No and yes it will work for a while then it just stops working until I
open my phone. Then it will start again until my phone goes to sleep and
may be 3 or 4 songs later it will stop again.

Newbie

El problema continúa en mi dispositivo... sigo sin poder abrir mi sesión... puedo abrirla en otros celulares, pero no en el mío... alguna otra solución?... o como obtener el reembolso de todos los meses que he pagado y no he obtenido el servicio?