No internet connection/ app shows offline despite on WiFi or data

 

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi.

 

I have tried:

Uninstalling and reinstalling 

Logging out and back in several times

 

 

I have the Premium Student plan and a Samsung Note 10.

Hey there folks,
 
We really appreciate all your reports so far!
 
Our tech teams have looked into this, but weren't able to reproduce it. Since this issue could be caused by individual network setups, we'll mark it as Not Right Now since it's something that will need to be looked into individually or could get resolved by an overall system and/or functionality change.
 
If you're experiencing this, we'd recommend making sure to try all the relevant steps first as these usually do the trick:
  • Thoroughly reinstall the app with these steps.
  • Check your firewall and antivirus software/apps to make sure Spotify is whitelisted or set as an exception.
  • Remove ALL entries from the Windows hosts file (not just the Spotify ones).
  • Uninstall any ad-blocker apps.
  • Run Windows in Safe Mode with Networking - if the app works with no issues there, we'd suggest adjusting different network settings and uninstalling any software that might be conflicting with Spotify's connectivity.
  • If possible, try connecting your desktop to the internet via a mobile hotspot. Should the app work through it, consult with your router's manufacturer.
  • If you're on a non-personal device or network (student laptop, student network, corporate laptop, corporate network) get in touch with the administrator for more help.
If you're still having troubles after checking all these, let us know by starting a new thread in the related Help Board and including all the steps you've tried so far and their outcome.
 
We'll be happy to take a closer look and lend a hand there!

Related Issues

Comments
Spotify Legend
Status changed to: Need more info

Hey all,

 

We've received reports that users are experiencing connection issues.

 

If you are experiencing this, please send us over the following:

 

  • Device name with OS version
  • Spotify version
  • If it happens on WiFi, on 3G/4G (Or both)

Let us know and we'll look into this.

 

Looking forward to your reply.

Casual Listener

Okay Sure. 

 

Samsung galaxy Note 10 plus     Android version 9 

Spotify version is : 8.5.32.889

And happening on Wifi

 

Music Fan

Samsung Galaxy A40

Spotify version8.5.32.889

Only happens on 4G (when leaving working wifi-connection)

Visitor

* Pixel 3a XL

* Android 10

* Spotify version:  8.5.32.889

* I mostly see this issue after being on Mobile data, I have seen sporadic cases on Wifi though

Newbie

* OnePlus 7T (Unlocked version & not carrier branded)

* Android 10

* Spotify version:  8.5.32.889 (Also happened with every other previous one installed in the past month)

* Happens on Mobile data when in the car on bluetooth. I will launch Spotify, try to play music & it's telling me there's no internet connection & that I am offline. No VPN, no Anti-virus. Full LTE coverage & other music apps have no issues. If the app is force closed, then restarted, it will then work without issues.

Casual Listener

This did not work for me, let me know if you have any other solutions.

Rock Star 16
Rock Star 16

Hey @1qc-2kx5w0_t6, welcome to the Community.

Hope you're doing great!

Could you go to Settings app > Mobile Data and make sure Spotify is allowed to use your mobile data?

 

I'd also suggest updating to iOS 13.2.3 🙂

 

Keep me posted.

Rock Star 16
Rock Star 16

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app but following these steps.

 

I'd also suggest using the Remove Offline Devices and Sign Out Everywhere from your Spotify account page 🙂


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Visitor

LG G7 ThinQ

Android 9

Can happen on both Wifi and mobile data.  More frequent on mobile data.

Visitor

I have a similar issue after upgrading to Android 10 on Pixel 3. Spotify version 8.5.32.889. Sometimes Spotify tells me there's no internet connection when I'm on 3G/4G while other apps work fine. The issue typically goes away after closing Spotify and then opening it again. I tried reinstalling Spotify and didn't help. Please help fix this issue.