No internet connection

 

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi.

 

I have tried:

Uninstalling and reinstalling 

Logging out and back in several times

 

 

I have the Premium Student plan and a Samsung Note 10.

Hey all,

 

Thanks for all the examples. We're still looking into this and will let you know as soon as we have more info.

 

If you are new to this topic and are experiencing this issue, please leave comment with the following:

 

  • Device name with OS version
  • Spotify version
  • If it happens on WiFi, on 3G/4G (Or both)

Don't forget to click +VOTE as well.

 

Alright have a nice weekend!

Comments
Rock Star 6
Rock Star 6

Hey, @Aleximex 
Welcome to Spotify Community and thanks for reaching out here!

Firstly, I recommend that you take a look at Spotify settings and check if the app is running the Offline mode. If it is, disable it.

Perhaps your cell phone may be avoiding that Spotify has access to your mobile data. You can check it on your Note 10 data settings.

 

If everything is alright on backstage, try to reboot your device and check if the issue persists. If it does, let me know.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

Aleximex
Casual Listener
Thanks for the reply.

I just tried your solution. I've allowed Spotify to use data, even while in
the background. And Spotify is not in offline mode.

After a reboot, my issue is still present.
Rock Star 6
Rock Star 6

Hey again, dude!

Now, I recommend that you try a clean reinstallation of the app. It's different than the fast reinstallation, so I recommend that you take a look at this article and follow the steps. After that, let me know if the issue was solved or wasn't.

 

Kind Regards,

hezorg

Aleximex
Casual Listener

Hi. After doing a clean reinstall, this problem continues to exist.

quickstang
Visitor

I have a similar issue. I have the latest beta installed (which seems to be updated every few days & still doesn't work right)

 

And when I get in the car, I get "no internet connection" when I clearly have it. I've launched Google Music & it plays just fine. However, with Spotify, nothing plays.

 

The ONLY solution that seems to work, is that I have to force close the app by going in to info, hit force close, restart, then it works. This is obviously tiresome, & if driving, I have to wait until i'm at a light to fix it. If on the highway, i'd prefer to obviously not mess with it.

 

I honestly don't know what the issue is, & why something simple is broken. I'm on Android 10, & latest beta. I'm hoping that with 2-3 updates a week it'll be fixed, but nothing. Had I not paid a year already, I may have canceled it & gone back to Google Music where i've NEVER had an issue with "no connection". Definitely a Spotify issue. I wish I would have found this out earlier or I never would have gone premium.

 

And yes, i've uninstalled & reinstalled & that doesn't do anything. It's quite frustrating to be honest.

mbidewel
Visitor

Same issue here.  Primarily occurs with mobile data.  When I start my commute in the morning everything works (going from home wifi to mobile).  Leaving work I get the "No internet connection" issue.  But once I get back on Wifi it seems to work again.

Rock Star 6
Rock Star 6

Hey, @quickstang 
Welcome to Spotify Community and thanks for reaching out here!

If you're running a Beta version of the Spotify app, this kind of issue can exist. So, maybe you should exit the Beta program and run the common version of the app. If even after that, the issue persists, I ask you to tell me...

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

mbidewel
Visitor

To my knowledge I'm not using a Beta.  I have also tried a clean reinstall, but no good.  I don't know if its relevant, but my OG Pixel never had this issue only the Pixel 3a XL I bought to replace it (both running Android 10)

Rock Star 6
Rock Star 6

Hey again, you all @mbidewel @Aleximex  @quickstang 

  • If you are running a Beta version of Spotify or the Android, this kind of misbehavior can happen usually, so to ensure the best experience in Spotify, I recommend that you go to the stable version of Spotify and Android, as well.

Now, I ask you to try the clean reinstallation (I've mentioned above), and also check on your devices for a firewall or any antivirus software/app that may be blocking the access to mobile data from Spotify.

 

Keep me posted!

 

Kind Regards,

hezorg

Nomadness
Casual Listener
Mine issue is similar but for me it does not work on Wi-fi, but works on mobile data. I've described it here https://community.spotify.com/t5/Android/Spotify-stops-to-work-when-connected-to-Wi-FI/td-p/4860603 but no one replied yet :( It's ridicoulus that such issues occurs and blocking us from using for what we have paid.