Announcements

No notifications for nearly a year now.

Status: Not An Issue

For many months now I haven't received notifications of any sort. No playlist subs, no new music, no artist updates. Hel|, I don't even get notified when my friends share music with me! Before you ask for a screenshot (I've read the other million and a half topics of people complaining about this same thing and you guys doing nothing about it), all of my notification settings are turned ON. I use Spotify across two Win10 devices, a Mac running 10.11.6, an iPhone running iOS 10 (I still had these problems back on 9), and an Android device running 6.0.1.

 

The one thing that set Spotify apart from competitors such as Apple Music is the social aspect such as sharing music and colaborative playlists. Now these features are near useless because I don't receive notifications anymore and I can't even find the messages section in the iOS app to see what music my friends have sent me. Spotify is no longer worth my money and I will be looking into alternatives if Spotify doesn't get their act together. I'm so tired of coming on here every time I have a problem to find that people have been having the same problem for months or even YEARS!!!! Seriously, Spotify is a disgrace.

On May 15th, we will be turned off the in-app notifications "bell" on desktop. We are continuously working to improve and simplify our notifications features, and this change will allow us to shift our focus to email and push notifications. We are also working on completely new ways of keeping you up-to-date with new album releases, helping you discover new music, and know what your friends are up to.

 

To make sure you have your email and push notifications set up the way you'd like, check out the steps here.

 

Please share any feedback you have here in the Community. We're listening, and will pass it all on to the team.

Comments
myself
You're echoing my thoughts chickdan. In fact, I have been testing Apple
Music for nearly one month. I'm glad to say that they have much more music
available (at least, for the kinds of music I prefer...). It's also better
integrated with my personal music library.

When my Apple Music three months trial expires, I'll have to choose one of
the two services, and to me Apple Music looks better in many ways.

One thing which made Spotify stand out was sharing, even though the
messaging features were always kind of sloppy. Removing notifications when
a friend sends you music... well, that's worse than sloppy. That's
breaindead. It basically means the only feature I still liked better than
Apple Music just became worthless.

I'm sad to see this platform go to the dogs, but this is the last straw for
me.
apeaches

Hi, I've been experiencing the same issue for nearly a year now as well....

 

I used to receive all types of notifications for the first month I first started using spotify, when I upgraded to premium I stopped receiving notifications. (No push nor email notifications) 

 

All of my notifications are enabled, I've even tried disabling them, saving the settings and enabling them again may times now. 

 

  • On which platform the missing notification was expected: iOS (iPhone and iPad), Mac Desktop 
  • If on mobile, check that you have push notifications enabled. For iOS: Settings > Notifications > Spotify. The notifications are enabled
  • A specific example of a notification you expected. Playlist subscriptions, playlist updates, messages, artist updates etc....
  • When you expected it: whenever it happens 
  • Have you changed your notification settings recently? I have just disabled and enabled back again all of the notification options.
  • How long have you not been receiving notifications of this type For over a year now. Just when I upgraded to premium 
sweetrelief

I was gettiing approx. 10 emails per day notifying me of new releases by artists I follow conistently until Nov 10, then  nothing for 4 days, 1 email on the 15th and nothing since.  I know for certain that artists I follow have been releasing new music so did something change?  I checked my settings and I am still set up to receive emails.  Checked spam folder as well and they are not going there.  It was bad enough when it was removed from inside the app but if this is the new policy (zero notifications), it is a huge mistake.  Bad for users and worse for the artists.  I am hoping its just a temporary glitch but I am not seeing any mention of it. Any thoughts?

JuanSebastian

Hi @sweetrelief! Thanks for the info.

 

These notifications are currently being sent out on an artist by artist basis. We'll pass all your feedback on as the team behind notifications are currently looking to improve this. For now, we'd recommend checking out Release Radar every Friday. 

 

@apeaches, thanks for letting us know that. We'll report this to the right team and we'll let you know if we have any updates. 

 

Take care. 

 

meahtenoha
Status changed to: Not An Issue

On May 15th, we will be turned off the in-app notifications "bell" on desktop. We are continuously working to improve and simplify our notifications features, and this change will allow us to shift our focus to email and push notifications. We are also working on completely new ways of keeping you up-to-date with new album releases, helping you discover new music, and know what your friends are up to.

 

To make sure you have your email and push notifications set up the way you'd like, check out the steps here.

 

Please share any feedback you have here in the Community. We're listening, and will pass it all on to the team.