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OFFLINE NOT WORKING ON PREMIUM ANDROID PHONE

Status: Closed

offline dosen't work on premium. i've restarted, reinstalled and toggled the offline switch. nothing. seriously annoyed what's the point of paying every month. Spotify should alteast provide a discount, it's been going on for days and has happened before.

Hi @wakaya,

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂

Comments
MonicaM_Bogota
Status changed to: Need more info

Hi, @wakaya!

 

Welcome to the Spotify Community.

 

Could you let us know what device, operating system and Spotify version you're using? Also, 

try to follow these steps:

 

  1. Log in to your account page on our website and click Offline devices in the menu on the left.
  2. Click REMOVE ALL DEVICES.
  3. Reinstall the app with the steps here.
  4. Save your offline tracks again.

If that doesn't work, please remove the SD card, if there's one, reinstall the app, then reinsert the SD card again to see if it makes any difference.

 

Let us know how it goes. 

MaríaCamila
Status changed to: Closed

Hi @wakaya,

We're closing this thread as we didn’t receive an answer from you. If you're still having the same issue, just give us a shout.

All the best 🙂