Oct 11/12 Paid but no upgraded to Premium

[meahtenoha]

On Oct 11 we received some reports that users were paying for Premium but not seeing the upgrade on their account. 

[rouxscof]

i was buy student account but when i'm connect on my pc or phone i'm not prenium 

[acecold]

I have the same problem. Maybe a problem coming from spotify...

[rouxscof]

yeah maybe but we pay for nothing 

[arialitina]

i have the same problem too!!

[GabuChills]

Same here 

[bcmn]

Plan

Premium(ish)

Country

Canada

Device

LG G5, 2018 MacBook Pro with Touch Bar

Operating System

Android Oreo, MacOS Mojave

My Question or Issue

Hi! I subscribed to Spotify Premium for Students and yet both desktop and mobile apps still reflect my account as a free account. The charge on my PayPal has yet to go through as well, even though most other purchases would have already gone through at this point in time. I was wondering if there was a grace period before Premium is applied, but I've heard others get it instantly.

https://www.spotify.com/ca-en/account/overview/ shows that I'm subscribed to Premium for Students, and I've gotten receipts from both PayPal and Spotify for this month's subscription fee. Please help? 

[Ashleighxxxo]

Plan

Premium

Country

 -

Device

iPhone 8+

Operating system 

ios 11

My Question or Issue

I signed up for the free 30 days trial 4 months ago but now it’s saying I don’t have a premium account yet it’s still charging me and taking my money. I’m not happy, who do I contact? Who do I ring? How do I do this? Someone help! 

[Jose_M]

Hello @Ashleighxxxo,

Sorry to hear you're having trouble with this. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on! I'll be here to help 🙂

[user-removed]

Plan

Premium

Country

Canada

Device

Desktop/iPhone6

Operating System

Windows 10,iOS

My Question or Issue

I've consulted every other thread and troublshooting advice provided by Spotify and the problem of my premium being unavailable has still not been solved. I updated by Student plan and received the e-mail that i'd been charged (it showed my username not those digits, so I know ithas nothing to do with using Facebook) yet premium isn't showing up on my phone or desktop app. I've also tried reinstalling, using the log out of all devices option and nothing has changed.

[user-removed]

Plan

Free - But Paid for premium

Country

 Brazil

Device

Spotify app

Operating System

Windows 10

My Question or Issue

I recently resubscribed for spotify premium but it's not activated, i got charged on my credit card already. The receipt (attached) doesn't mention any username, instead it's just a blank form. I tried every solution on this forum, i don't think it's a problem on my end.

{snip - screenshot removed by Moderator}