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[PS4] Playback Issues

Status: Fixed

 

Plan

Free

Country

 United States of America

Device

Ps4

 My Question or Issue

 My music continues to pause not allowing me to listen to any song completely I have searched for hours with no solution working is there any way to fix my problem

Hey everyone,

 

The right teams took a look backstage and this should be fixed now! Please make sure you're on the latest version of the app 🙂

 

If you're on the latest version of the app and you're still experiencing this, we absolutely want to know. Please post in Help - Other if you are so we can investigate ASAP.


Have a good one!

Comments
BethanyPerry

I'm having the same issue seemed to start last night >< was working fine the day before, now nothing will play and nothing will fix it. Everything works ok on my mobile and laptop its just the PS4 thats buggy!

Peter
Status changed to: Need more info

Hey folks,

 

Thanks for reporting this issue to us on the Community.

 

As we pass on this information to the relevant team, could we ask you to provide us with the following info:

  • Console (PS/XBOX) + system version
  • Spotify version on your console
  • When did you start experiencing this problem?
  • Does it work normally on another PS account (if you have one)?

Thanks! We'll be looking out for your replies.

Rurez

Console: PS4

Version: 2.07 

Last Updated: 1/29/19

First experienced the the issue(everytime i try to play music the song pauses after 2-3 seconds) on 1/29/19. 

Austi2games

Console: PS

Version: 2.07

Problems started happening  on January 29th of 2019

AndrewIsNew

Console: PS4 System Software 6.20
Spotify: V 2.07
Problems began January 29th 2019

KaiserVB

Console: PS4

Version 2.07

It began Jan, 29th.

 

Same as a bunch of others it would seem.

Ps4 for me and the day before yesterday
BethanyPerry

Console: PS4 System Software 6.20
Spotify: V 2.07
Problems: 1/29/19, pauses after 2 seconds on every song

 

TurdFergusonSTL

Same here... but on both Xbox AND Playstation.

Zezno

Console: Xbox One

Version: 2.1.15.70

Noticed the problem happening on: 1/31/2019

 

Description: Every song pauses a couple of seconds after you play it. Varies to 1 to 3 seconds.