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[PS4/Playstation] Spotify wont play every song

Status: Fixed

Device:

PS4

 

Operating System Version:

ps4

 

Spotify Version:

 just updated

 

Description:

I want to play a song on the Playstation app, so I go to a playlist and hit X when being in the coverflow view, sometimes that song starts, sometimes it doesn't. When it does an i go to the next song it very often just pauses and does not continue. And then, when I go to the next song it starts playing the first song for like half a second and then immediately pauses again and so on with the next few songs until it comes to another song that it will play normally. 

 

To reproduce:

  1. open playlist in ps4 app
  2. start playing (will immediately go back to pause...)
  3. Additional information:

I have shuffle an repeat all enabled

Behaves exactly the same, when playing the music on the ps4 and controlling with the android 6.0 phone

 

Hey everybody!

 

Thanks for your patience regarding this issue. We've been given the all-clear from the teams backstage and haven't seen any recent reports on this thread. With this being the case, we're going to be closing this thread as "Fixed".

 

If you're having issues, please make sure that you're rocking the latest version of Spotify and your PS4 firmware is up-to-date. If after this you're still having issues then please let us know 🙂

 

Cheers.

Comments
JackF

Hey @nchimonas! Sorry to hear you're still having trouble with this. Could you just confirm for us if you're rocking PS4 firmware 4.0 now?

 

Could also let us know if the same issue occurs when you try streaming through your PS4 from another device while using Connect? We'll chase this one up for you with the team!

 

Thanks,

Jack

Jim

Hey @nchimonas!

 

We haven't heard from you for a while and hope you're well. Are you still having trouble with your PS4 and Spotify?

 

Can you let us know if you've been able to gather the info that @JackF requested? 

 

We hope to hear from you soon.

Jim
Status changed to: Fixed

Hey everybody!

 

Thanks for your patience regarding this issue. We've been given the all-clear from the teams backstage and haven't seen any recent reports on this thread. With this being the case, we're going to be closing this thread as "Fixed".

 

If you're having issues, please make sure that you're rocking the latest version of Spotify and your PS4 firmware is up-to-date. If after this you're still having issues then please let us know 🙂

 

Cheers.

Env: prod