Pago mensalmente o Premium mas as propagandas continuam

Status: Closed

Olá!

 

Eu tenho o Spotify Premium Família mas, apenas na minha conta, as propagandas seguem aparecendo.

Eu consigo ouvir offline, passar as músicas e as demais funções normalmente, mas as propagandas continuam.

As outras contas da familia não apresentam o mesmo problema.

Como conserto isso?

 

Obrigada,

Hey @analage!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂

Comments
ZullyB
Status changed to: Need more info

Hey @analage! Welcome to the Community. 

 

We can help out in English, but we also have Portuguese support via email here, Facebook or Twitter. 

 

You can check more info about what's happening in this link. If that doesn't work, we'll recommend you to get in touch with our Portuguese team.

 

Let us know if you have more doubts 🙂 

Erika
Status changed to: Closed

Hey @analage!

 

We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.

 

All the best 🙂