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[Pakistan] Cannot pay via debit card

Plan

Premium

Country

Pakistan

 

Device

Galaxy s10+

 

Operating System

Win 10

 

My Question or Issue

 

I am trying to get premium in Pakistan via debit card. Both my cards (different banks) are online banking activated but the payment keeps getting declined. Since Pakistan just got added to spotify today, is there a chance that online banking is not active from Spotify's end? Kindly advise what I should do. 

Hey folks,
 
Thanks for reporting this issue to us. We’ve passed your info on to the relevant team, who are currently looking into it.
 
We haven't received any new reports on this recently and we wanted to double-check if things seem to be working better now?
 
In the meantime we'd recommend that you also give these steps a try:
  • The steps mentioned in this support article
  • A different network connection
  • A different device
  • A different browser
  • An incognito or private window
  • Try again after 24 hours
If you’re still experiencing this issue, make sure to click +VOTE and Subscribe to the thread to be notified of any developments. You can also leave us a comment with the following info:
  • The troubleshooting steps that you've tried so far and the outcome
  • A screenshot of the error message that you see
Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.
Comments
AyuTheHuman
Composer

Hi there!

 

I think you might be interested in this article here. 

I personally don't know if Spotify doesn't allow debit card as a payment method in a particular area, but according to the page, it says  *Note: If you're in a country which does not support this payment method, then clicking on the link will give you a 404 error.

 

Does the 404 error show for you? If so, then your payment method is not supported.

 

I'd also recommend this article about Payment Help. 

Payment Help - Spotify 

 

Hope this helps!

Ayushk222
Newbie

I have the same issue. Can't pay with debit card.

Eni
Moderator
Moderator

Hey there @Ayushk222

 

Thanks for reaching out about this here in the Community. 

 

First up, we suggest that you try again from an incognito window on a PC and using a different internet connection. 

 

If this doesn't do the trick, could you let us know in which type of Premium are you interested in?

 

On another note, we recommend checking if your payment method meets these requirements. 

 

Lastly, could you send us a screenshot of the error message you're getting when you're trying to subscribe? Make sure not to send any private info. 

 

We'll keep an eye out for your reply 🙂

Ayushk222
Newbie

I am interested in Premium for Students. I have already gone through the verification process and have been successfully verified.

This is the message I get.

The message from the bank says I entered incorrect details even though they were correct.

Ayushk222_0-1614269541868.png

 

wasilahmed
Newbie

I'm also having the same issue. I am trying to subscribe for a Family package with my Debit Card but it gives the error message as displayed in the attachment. 
Also , yes I have gone through the requirements. I have tried using a different browser/internet and also incognito mode. My debit card is of Pakistan and also my account region is set to Pakistan.

Kindly look into this matter.

 

Note : Upon payment, my card does go through but when OTP comes up and I enter the OTP, after that it gives the error.

failed payment.PNG
Ayushk222
Newbie
I have also tried doing this on different browsers and on Incognito mode and the Spotify region is also set to Pakistan.
Eni
Moderator
Moderator

Hi @Ayushk222

 

Thanks for your quick reply. 

 

Just to confirm, have you already tried from an incognito window on a PC and using a different internet connection? You can also give it a go with a different browser.

 

Also, we suggest that you try with a different payment method. You can check the ones available on the link we sent previously. 

 

If after trying those steps you're still unable to subscribe, we recommend contacting your bank/card provider for further info. 

 

Let us know how it goes 🙂

wasilahmed
Newbie
Hello there.
I wanted to point out that my other friends (like 3 or 4 of them) have tried using their own debit cards as-well (different banks/different payment methods) and they are facing the same issue which is pretty much frustrating.
Ayushk222
Newbie

I have tried on Microsoft Edge, Chrome and Firefox and on incognito on all three as well with a different internet connection but the problem still persists and as for the payments method part the only payment method is by card. I have tried both MasterCard and Visa (both are from different banks) and both don't work.

But I will try contacting the bank tomorrow.

 

Edit: I thought about trying to contact the bank but @wasilahmed and his friends also seem to be facing the same problem so I doubt that there is a problem with multiple banks at once.

wasilahmed
Newbie

Hello again. 

I just contacted by bank and they told me that there is no issues from their side regarding the payment process and that my card is active and running. 

Kindly look into this issue and solve it.

Thankyou.