Paying premium getting free subscription

I have been a premium subscriber for several years however my account now shows as free. I have re installed Spotify as advised in help section however no progress. Spotify, Please contact me to resolve at *** edited for security ***

Status: Closed
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Melody
Community Manager
Community Manager
Status changed to: Closed

Hey there!

Thanks for coming to the Spotify Community for help. We'd love to see what we can suggest.

 

If you're still being charged for Premium but only seeing Free, it sounds like you may have two accounts with us. We'd recommend firstly heading over to your Account page here. If you're seeing Premium here, make sure you're entering the username stated on the page, and not your email address when logging in.

 

If this doesn't help, we'd then recommend reaching out to Support. They can check your account out backstage.

 

You can do this here:

 

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

 

We hope this helps and please let us know if you've got any questions.

Thanks, and take care 🙂

MaryC1
Spotify Legend

Hey @Macgross,

 

We hope our Accounts team were able to help you recover access to your Premium account.

 

We'll be closing this thread for now, but don't hesitate to give us a shout if you need some extra help from our end.

 

All the best,

MaryC1
Spotify Legend
Status changed to: Closed
 
Cath1266
Newbie

Has your sorted yet mind has done the same can’t change it 

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