[Pioneer device] Spotify connect gaps, blanks, and freezes

Device:

Pioneer N-50A-K

 

Operating System Version:

034.035.1010.100 (last Pioneer firmware)

 

Spotify Version:

Spotify connect included in 034.035.1010.100

 

Description:

Random but very frequent gaps and freezes in the music when using Spotify Connect.

Example:  The music will play for a few seconds, sometimes 5s., sometimes 40s.. Then gaps and gaps again, terrible during 20s, before everything seems to be normal again during 10s, and so on...

 

To reproduce:

  1. Start spotify on tablet or phone
  2. Start a music
  3. Ask spotify Connect to stream from the Pionner receiver, and wait for a few seconds

Workaround:

No workaround found at all. Here is what I've tried, without any effect:

  • restarting the Pioneer receiver
  • updating the Pioneer's firmware
  • changing the network config of my Pioneer receiver (static IP or DHCP, auto DNS or Google's one, ...)
  • shutting down other devices on the network (tablet, PC, ...)
  • using other ethernet ports on my router and/or ethernet switch
  • restarting my router

 

 

Additional information:

 

Sorry to post here again; I already detailed the issue in this thread: https://community.spotify.com/t5/Help-Other-Partners-Windows/Spotify-Connect-Denon-Connection-Loss-N... (like a lot of other users experiencing the same problems)

 

However, the above thread is marked as "resolved", so I'm not sure if Spotify staff is still monitoring the replies.

The thing is that the problems has appeared again the last 2 weeks. I thought that making a clear new thread will help everybody to follow the status, adding to the fact that it may be a different problem (different root cause) even if the effects on the users are clearly the same.

 

 

In order to sum-up the situation wih Spotify Connect:

  1. Middle of August: First users report problems with Spotify Connect.
    Music plays for a few seconds, and is then randomly stopped. It seems to impact a lot of receivers (Denon, Marrantz, Pioneer, ...) with different effects depending on the receivers (Network restart on Denons, gaps and pauses on Pioneers, ...).
  2. End of August: Fixed.
    Not a lot of details on what was changed, but it seemed that Spotify acknowledged that there was a problem on their server, and was solved.
  3. Since middle of November: same problems are back again.
    From what I see on this thread: https://community.spotify.com/t5/Help-Other-Partners-Windows/Spotify-Connect-Denon-Connection-Loss-N... , the 2 last pages are filled only by post of peoples experiencing this problem again since mid-November.

Hey everyone, 

First of all we appreciate your patience while our teams looked into this on our end. We’re marking this as closed as we have updated our partners with all the info we can on our side. Should we hear any other news about this or firmware updates to these devices we will post here. 

Thank you folks, we’ll close this thread for now. 

Comments
Drzechu
Casual Listener

Hi @alejandar  still having trouble with spotify connect. There is another problem with it   Let me tell you. When star the music the first 5 or 6 songs plays without drops out and suddenly star the problems with the songs and in some moments my minx Xi restart. Really is very complicate  this not happen always but when it happens really is very frustraiting. I hope the problem has solution. Greetings. 

Alejandar
Spotify
Spotify

Thanks for that update, @Drzechu!

 

We'll make sure to pass this new information on to our tech folks. Stay tuned as we'll post any news on this thread 🙂

 

Have a great day.

Alejandar
Spotify
Spotify

Hey everyone!

 

This is just a check-in to let you know the team’s still looking into things here. Thanks for bearing with us 🙂

 

Be sure to let us know if you're seeing any changes in the meantime.

Jim
Spotify Legend

Hey folks!

 

Just keeping you all in the loop. We haven't heard any updates from our tech folk just. and will update you once we hear more.

 

Cheers,

James.

 

 

Kayleigh
Spotify Legend

Hey everyone!

 

Our tech team are currently still looking into this. We'll update you as soon as we have any info. 

 

Thanks for waiting. 🙂

Kayleigh

EstefanyA_Bog
Roadie

Hey you all!

 

We appreciate your patience. 

 

Our tech folks are still working on a solution for this. 

 

We'll share any updates with you once we have them 🙂

 

Madve78
Casual Listener

Same issue with Pioneer VSX-930 B1049B :-((

Guilimote
Music Fan

Hey there,

Thank you for your periodic updates, but there is no much info in it... After months and months of waiting, there is still no real answer.

 

I can confirm that the issue is STILL not solved:

I have had a few weeks without any issue, and did't post any new feedback here. However, I experienced again the same troubles yesterday evening.

 

As always, the same symptoms:

  • Sound struggles on my "Spotify Connect" receiver, while no WiFi is used (only Ethernet)
  • Absolutely no problem and perfect sound if an other receiver is used to directly get the sound without the "Connect" feature (my computer, my phone, ...), on the same network  => this is not a network problem
  • There can be weeks without any problem => It is not a Hardware (Pioneer) issue

Can you please at least make a statement on what is the current status of the investigations, and on what are currently working your technicians? Have you found something on your side, or are you just "waiting" for other feedback?

Melody
Community Manager
Community Manager

Hey! 

 

Thanks for reaching out to us again.

 

@Guilimote, we understand, and we're sorry to hear that you're still having this issue.

We really appreciate you keeping us in the loop, and we've passed your update directly onto the right team.

 

Although we don't have any more info on this at the moment, rest assured our tech folks are looking into things backstage.

 

We'll post in here as soon as we hear more.

 

Thanks, and take care

 

/M

 

 

 

 

 

JackF
Roadie

Hi folks,

 

We've had a few reports of this issue, and the team are working hard to get our customers reunited with their music. We really appreciate your patience and we'll let you know as soon as we have an update.

 

Thanks!

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