Operating System Version:
034.035.1010.100 (last Pioneer firmware)
Spotify connect included in 034.035.1010.100
Random but very frequent gaps and freezes in the music when using Spotify Connect.
Example: The music will play for a few seconds, sometimes 5s., sometimes 40s.. Then gaps and gaps again, terrible during 20s, before everything seems to be normal again during 10s, and so on...
- Start spotify on tablet or phone
- Start a music
- Ask spotify Connect to stream from the Pionner receiver, and wait for a few seconds
No workaround found at all. Here is what I've tried, without any effect:
- restarting the Pioneer receiver
- updating the Pioneer's firmware
- changing the network config of my Pioneer receiver (static IP or DHCP, auto DNS or Google's one, ...)
- shutting down other devices on the network (tablet, PC, ...)
- using other ethernet ports on my router and/or ethernet switch
- restarting my router
Sorry to post here again; I already detailed the issue in this thread: https://community.spotify.com/t5/Help-Other-Partners-Windows/Spotify-Connect-Denon-Connection-Loss-N... (like a lot of other users experiencing the same problems)
However, the above thread is marked as "resolved", so I'm not sure if Spotify staff is still monitoring the replies.
The thing is that the problems has appeared again the last 2 weeks. I thought that making a clear new thread will help everybody to follow the status, adding to the fact that it may be a different problem (different root cause) even if the effects on the users are clearly the same.
In order to sum-up the situation wih Spotify Connect:
- Middle of August: First users report problems with Spotify Connect.
Music plays for a few seconds, and is then randomly stopped. It seems to impact a lot of receivers (Denon, Marrantz, Pioneer, ...) with different effects depending on the receivers (Network restart on Denons, gaps and pauses on Pioneers, ...).
- End of August: Fixed.
Not a lot of details on what was changed, but it seemed that Spotify acknowledged that there was a problem on their server, and was solved.
- Since middle of November: same problems are back again.
From what I see on this thread: https://community.spotify.com/t5/Help-Other-Partners-Windows/Spotify-Connect-Denon-Connection-Loss-N... , the 2 last pages are filled only by post of peoples experiencing this problem again since mid-November.
First of all we appreciate your patience while our teams looked into this on our end. We’re marking this as closed as we have updated our partners with all the info we can on our side. Should we hear any other news about this or firmware updates to these devices we will post here.
Thank you folks, we’ll close this thread for now.