Playback bar stutters on the desktop app.

[Dian]

Hey there,

We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

[bruhxandror2]

Plan

Premium

Device

Mac mini mid-2011

Operating System

High Sierra 10.13.16

My Question or Issue

The playback bar always stops moving when I put it at the very beginning of the song, even when you're not playing. The only way to fix it as of now is to skim it in the middle or a little bit off the start.

I've been using it less frequently all because of this.

[Novy]

Hey folks, 

We've merged all threads about this issue into one and forwarded your reports to the teams in charge. This is being looked into.

While we can't commit to a specific timeline for this to be fixed, we'd recommend keeping your app up to date so that you don't miss out on any developments. 

Cheers!

[Yordan]

Hi @bruhxandror2!

Are you able to consistently reproduce this issue? I tried reproducing it on my end, but I couldn't - the playback bar was moving as it should.

Feel free to let us know what troubleshooting you've tried already so we avoid repeating the steps. If you haven't already, try reinstalling the app by following the steps in this article. You can also try disabling the Hardware acceleration by clicking on the three dots menu in the upper left corner > View > Hardware acceleration and toggle it off to see if that would do the trick.

In any case a short screen recording which shows the app's behavior would be greatly appreciated. That way we can get a clear idea of what's happening on your end.

Let us know how it goes. Cheers!

[bruhxandror2]

Yes, I have. I recently opened up Spotify and tried to do this issue as I scrub the playback bar to the very beginning, the issue still persists. Even when I have Hardware acceleration off, the issue is still there. To make this issue work, you have to scrub the playback bar at very beginning of the song, 0:00. If the playback doesn't move when you scrub the playback to the start, the issue is taking effect. To fix this issue, scrub the playback anywhere but 0:00. It should continue to move. As what I noted in the post, I'm on High Sierra 10.13.16 on mac mini mid-2011.

[Dian]

We've relayed your reports to our tech team and they are currently investigating the causes of this behavior.

We will keep you updated and in the meantime you can post the operating system version and app version you're currently using if the following troubleshooting has not resolved the issue already:

 - performing a clean reinstall of the app as described here.

 - checking the network connection by using a different one, e.g. a hot spot through a mobile device.

If you experience this issue, make sure to leave your vote, so we can get a better overview.

Cheers!

[amd64fox]

This was not fixed in the new version 1.1.89.854.g014f081d

[Viraemia]

I guess this is the next issue of the week that gets progressively drawn out over the next year without a real solution. At my final straw with Spotify where something as monumentally crucial like the progress bar doesn't work properly. 

[Chillpad]

Hello!
First time I'm posting, but I use the progress-bar a lot for work, and everytime I drag the progress-"ball" back to the beginning now, it just freezes at 0:00. If I drag it to 0:01, it works fine again. Also freezes up randomly every now and then. I've had this issue for a week or two now.

Version

1.1.88.612.gcc.529952

Plan

Premium

Country

Norway

Device

Razer Blade Base 15''

Operating System

Windows 10

[amd64fox]

New version 1.1.89.862.g94554d24 released, bug not fixed

[Nethervoid]

Can confirm what @amd64fox is saying.  Bug not fixed as of the latest update.  Tested it using steps I posted previously.  Happens less frequently now.