Playback issues: Songs going silent on Android app

[Yordan]

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

Some users noticed that the issue doesn't occur when the features below are toggled off:

• Gapless playback - found in Settings > Playback
• Equalizer - found in Settings > Audio Quality

[LydiGreen]

I have to say this is quite disappointing. It's a service I've been *paying*
for for a long time, as I'm sure many others have, and this problem has
been reported *several months ago.* There seem to be *no interest* in
solving it at all aside from the standard "have you tried reinstalling
it?". This is unacceptable.

[Marion15]

I've experienced similar issues and found a solution within my devices . Not saying everyone is in the same situation, But my issue was not within their control. With all this bad ink I'm sure the techs are doing what they can to correct some of  their internal problems, Assuming they don't like loosing  customers.

Some feedback to us from Spot about discoveries,progress and (new) suggestions.

A question I'm thinking about, The stability of the cellular/internet connection (caused my issue). My old 2-3G? phone was nearly unusable for anything but photos. A friends cell provider was not very reliable in the area. The interrupted signal would cause the Android to run on saved cache and not reconnect automatically. I'm speculating busy cell traffic would impair streaming re connections.One setting that I needed to turn on was "Auto Reconnect".

Not claiming a solution for everyone, just suggesting things the may help other than  giving up on Spot.

I'd vote for the option to

hide/delete DJ, and Recomendations, ,

Add: 

Like,+ Not on this playlist, +Dislike , button

[Musicgirl24]

So I’m an iPhone user and having issues this past week where the song stops playing sound but the bar keeps moving. I’m now having issues with play time. Where the song is interrupted throughout. I’ve deleted and reinstalled the app and then it works fine for a bit and then same problem. Timezone Perth. 
id expect better as I’m a premium user and don’t want to be facing such issues. 

[Linzilla]

Trying to listen on my Samsung Galaxy S20FE which is freshly updated to

• System Update 52 (software version TP1A.220624.014.G781VSQSHHXJ3)
• Spotify version 8.9.84.594

Problem occured before System Update and after, listening only on my phone speakers and also on two other bluetooth devices. It started earlier this week (around 10/20/24) and persists now on the 23rd.

I will begin listening to a playlist, turn my phone screen off to do things, and after a few songs it will stop putting out audio at the end of a song.  The next song will continue to advance visually, but no sound comes out until I wiggle the time indicator around and then rewind it to the beginning.

Troubleshooting attempted:

• uninstall and reinstall
• update phone
• clear cache and restart
• clear data
• tested different bluetooth devices 
• I would try it on my partner's phone but his spotify is doing the same thing
• Gapless Playback was off when this started, and toggling it in either direction makes no difference
• Toggled Equilizer off and on and it makes no difference

It's incredibly upsetting to pay more than ever for a pair of Spotify accounts that have suddenly become very limited in use. It's not conducive to studying, working, being in the car, or sleeping with sounds on if I have to constantly babysit an app to make it work. I have tried every troubleshooting step I've seen suggested and nothing has worked. Please. Help.

Edit to add: that I've given spotify free reign with background battery, my internet connection is solid, the device indicator correctly shows which device I'm attached to.

[Marion15]

I wonder in these "no sound" circumstances, If the subscribers are able to successfully stream on a PC/Mac to stream music from the net? If so it could isolate the issue to the device(s) software or connection.  One member said the issue  was on two cellphones.

If normal operation is available On a computer It might isolate the problem. I had the issue on a late model PC laptop/+receiver, cause was settings. The Androids weren't effected at the time.

[paulK77]

Hi, I've had this since I upgraded to Premium on 19th October.  So now I pay but can't use it.  Great.

Sound plays fine from my phone or my laptop, but won't play through my Google Nest mini speaker.  It used to fine.

I can start music from my phone/laptop and it plays as normal, but when I switch it to output to the Google speaker, there is no sound and the timer stops.  It still shows the pause option, as if it is playing, although pressing pause does nothing.

If I ask Google to play music, it says it will use Spotify but then no sound.  The correct song/band is shown in the app though.

The Google speaker works fine with my wife's Spotify account.

I have rebooted my wifi router, the speaker, my phone and laptop, un/reinstalled the Google Home and Spotify apps, I've factory reset the Google speaker but no change.

I've turned off gapless playback and the equaliser but still no change.

My phone is running iOS 17.6.1, Spotify is version 8.9.86 on the phone.  On the laptop, I've used a webpage or the app.

Sound works fine playing through bluetooth to other speakers.

I can skip to the next song but still no audio and the timer doesn't progress.

[Ganellon]

I‘m having similar issues on Huawei Watch 4 Pro, HarmonyOS - the App called „Spotify Player“.

Everything working as intended, songs are found and the streaming starting, but after 5‘‘ the music stops without to be paused.

I checked everything, nothing, i have to cancel my Premium account, is useless for me, sorry!

 

[Larnu]

I wonder if Spotify thinks the matter is "fixed" now because when this happens when I get this "feature" if I let the song continue to play it doesn't play to infinity anymore on the timer. Previously the timer would go on and on, so you could be 15 minutes into a 3 minute song. For the song it just occurred on there was no audio for all for the whole 3:54, however, when it got to the end it just stopped at 3:54, it didn't progress to the next song (there were more) and didn't continue counting.

That this has now been going on for almost a year isn't even a joke at this point, Spotify just don't care... The only way I think they will fix it now is if people really do switch to other providers.

[Marion15]

I'm sure they know about it. I've seen a few responses from moderators. The problem must be a little random, It's hard to tell but there are hints from different countries, different devices, It happened to two devices in the same house. It would be nice to get feedback and questions about circumstances. Tests we conduct might be helpful , Are we able to use better connections with internet connection?, on a PC/IOS? Different phones? What general area NY or Minnesota San Francisco?

I have experienced different problems with new updates. And Google complications, and rural areas.. I wonder if a Cellphone provider store would be of help?? Spot is my source of music It was serious for me when the problem suddenly appeared.

If we received some acknowledgement from SPOT it would let us know they are interested

[Maria]

Hey everyone,

We got confirmation that the team made some changes that should lead to improvements in the behavior.

Could you check how if it's looking better for you?

Cheers!