Playback stops on mobile devices. Progress bar stays at 0:00.

[Elena]

Hey folks!

We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.

We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this thread!

[6in6erMinion]

I'm able to listen after I either restart my phone or reinstall the app. However, if I close the app and open it again then nothing will play which means I must again restart my phone or reinstall the app. If I try a different track, an add will play but nothing else.

[wc855ros4nem5dpcotua]

When I try to play one of my playlists it will play fine for awhile & then just all of a sudden stop the song altogether in the middle of a song & then when I try to hit the play button again it takes awhile before it will start again & then it will start with the song that it has just stopped but it will start it over from the beginning again & then again somewhere in the middle just stop again & continue this circle of a pattern never being able to play that song all the way thru & sometimes I will try a song over & over & over again until I give up on being able to listen to that song & just decide to try skipping thru to another song & then sometimes it will play a few more before deciding to randomly do it again, it gets very frustrating just trying to be able to listen to some music while I am at working, & I pay good money every month as a premium family account & this is an issues that has now been going on for a few months now at least.

[v-medina]

This is still happening. I have reinstalled the app, logged out of all other devices, and changed password. 

[StaR2311]

Hi @Elena 

Device: iPhone 13 (iOS 18)

Plan:

I am not able to play un-downloaded songs when i'm online but instead the downloaded songs are playing perfectly. The songs don't play and stay at 0:00 only even when I'm online.

This problem has come up in my laptop and my phone as well starting today.

EDIT - 

I tried to reinstall the app now i can't even access any playlist and now i can't play any of the songs. It is just showing three dots.

This is really Irritating!

PLEASE FIX THIS..

EDIT 2. 
Problem Solved- i switched off the device for some time and then switched on it. It is working like before 👍🏻 

[Ganellon]

Still the the same on HarmonyOS, after 5‘‘ the sound stops without to be paused.

[bippy_b]

I have this happening in Apple Watch.  So very frustrating to have to continually “push” it to the next song during a run.  It just sits at 00:00.

 

[Banananana2]

first time on this website, every time I play a song on Spotify it stops playing after the song then there’s nothing that plays at all even after going to a different playlist it still happens and this has been going on for the past week. I just want to listen to music while taking the dogs out. 

[Mesikazej]

Most recent premium individual version, Samsung. Still happening.