Playlist scrolling position resets when navigating away from the app

[OscarDC]

Hey folks,

We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

[Bangtanfox]

Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and reinstalled the app but it didn't help.

[Eni]

Hey there, 

Thanks for getting in touch about this and welcome to the Community! 

Just to confirm, is this happening across devices or only on a specific one? If this is happening only on a specific device, we suggest that you log out and then log in back in to your account twice in a row. This will help trigger a sync between your account and device. If this doesn't do the trick, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If the issue persists, could you check if the OS of your device is up to date? Also, could you let us know the exact make/model, operating system and Spotify version of your device?

We'll be on the lookout.

[Bangtanfox]

I have now tried to log out twice, it didn't work. I did a clean reinstall following the guide you provided but it still scrolls up to the top when I lock my screen and unlock it again. 

I have an Fairphone 4 with android version 13.

[MihailY]

Hey @Bangtanfox,

Thanks for your reply.

As a next step, we'd suggest going through your phone's settings and making sure that Spotify is allowed to run in the background and is not being restricted by any battery- or memory-optimizing services.

Let us know how it goes.

[Bangtanfox]

I've checked the settings in my phone but there's nothing stopping it running in the background activated. 

I've noticed that the problem happens 100% of the time if I lock my phone screen when I have Spotify open. If I go back to my home screen before locking it, the playlist stays where I was and doesn't scroll up/refreshes.

[Vasil]

Hey @Bangtanfox,

Does this happen to all playlists or just specific ones?

Could you take a look if the issue would happen with your account on a different device as well?

On your device you can also check with a different account (or a new account on the free tier for testing purposes) if the issue would persist. This way we'll know if it's related to that specific device and/ or its configuration. 

Keep in mind that, as a workaround to get back to the currently playing song you can tap on the playlist title at the top of the Now Playing View (doesn't work for liked songs though).

Hope this helps; keep us posted!

[Bangtanfox]

Hi. The problem I have is only on my mobile phone and the only other device I have that can use Spotify is my PC and there is no problem on that one. Playlist doesn't matter, it happens to all of them. I screen recorded the issue but the file is way to big to send here. I'm going to try making the file smaller.

And to clarify, the issue only happens when I lock my screen while having Spotify open. If I go back to the home screen before locking my screen, the playlist won't refresh to the top of the list. I have roughly 500+ songs on my playlists so it gets annoying. I still need to try another account on my phone to see if it's linked to the one I use that's the issue, but I've looked through the settings on the app and my phone and found no solution.

[Bangtanfox]

Compressed the video, hope it's clear.

[Susan_GP]

Hi @Bangtanfox,

Thanks for keeping in touch and for the video.

As we haven't been able to reproduce the issue from our side, we need to check if this is account or device related. The steps mentioned before will help us know that. First, try logging in with a different account on your device. It's ok if you don't have another account, you can ask someone else to log in with their account for a moment and check. Or you can create a free account for testing purposes, and then delete it later.

On another note, try logging into your account on a different mobile device and check if the behavior is there as well. It can be a relative or friend's device.

Lastly, in the video we can see you're listening on a Bluetooth device. Does this happen when listening from the phone speakers or any other Bluetooth device?

We'll be here!

[Bangtanfox]

Hi! My boyfriend have the exact same mobile phone model and he has the same issue as me. He uses his own account so it doesn't seem to be related to the accounts. Both with Bluetooth headphones and on speakers have the same issue: locking the phone screen with Spotify open will scroll the playlist to the top once unlocked again.