[Playlists] Sharing playlists with Duo account not working

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_duo/duo-share-playlists/

 

...but when I go to share the playlists Im told there are 0 available. I have loads, and I have saved the Spotify ones too. Any ideas how I get around this? 

 

K

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • a screenshot showing the error?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

Comments
Rock Star 6
Rock Star 6

Hey, @kevhoran 
Welcome to Spotify Community and thanks for reaching out here! 

Could you try to go through this process using the incognito mode of your browser? And if the issue persists, could you send me a screenshot showing what is happening? (Be sure that you cannot share any sensitive content on images).

 

Keep me posted!

 

Best Regards,

hezorg

kevhoran
Casual Listener

Hi Herzog 

 

Thanks for your reply. Its the same when I log in Incognito – I'm logged in as the plan manager but Im told I have 0 playlists to share (see grab attached)

 

K

Screen Shot 2019-11-28 at 09.10.35.png
Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for reporting this issue to us.

 

We’ve passed your info on to the relevant team, who are currently looking into it.

 

If you’re experiencing this issue, make sure to click + VOTE.

 

Could you make sure to provide us with the following info, if you haven’t already:

  • device + OS version
  • exact Spotify version
  • a screenshot showing the error?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

kevhoran
Casual Listener

Im logged into my account on Chrome 78.0.3904.108 

 

Im on mac OS Sierra - 10.12.6 (16G1408)

 

Im have Spotify 1.1.20.510.g7d28aaaa

 

Screengrab in post above.