[Playlists] Sharing playlists with Duo account not working

[kevhoran]

Hey - Ive just signed up for a Duo account. I want to be able to share playlists, both mine and the ones Spotify curates for me across both accounts. Ive followed the steps outlined here: https://support.spotify.com/ie/account_payment_help/premium_duo/duo-share-playlists/

...but when I go to share the playlists Im told there are 0 available. I have loads, and I have saved the Spotify ones too. Any ideas how I get around this? 

K

[Luan]

Hey, @kevhoran 
Welcome to Spotify Community and thanks for reaching out here! 

Could you try to go through this process using the incognito mode of your browser? And if the issue persists, could you send me a screenshot showing what is happening? (Be sure that you cannot share any sensitive content on images).

Keep me posted!

Best Regards,

hezorg

[kevhoran]

Hi Herzog 

Thanks for your reply. Its the same when I log in Incognito – I'm logged in as the plan manager but Im told I have 0 playlists to share (see grab attached)

K

[Peter]

Hey folks,

Thanks for reporting this issue to us.

We’ve passed your info on to the relevant team, who are currently looking into it.

If you’re experiencing this issue, make sure to click + VOTE.

Could you make sure to provide us with the following info, if you haven’t already:

• device + OS version
• exact Spotify version
• a screenshot showing the error?

Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.

[kevhoran]

Im logged into my account on Chrome 78.0.3904.108 

Im on mac OS Sierra - 10.12.6 (16G1408)

Im have Spotify 1.1.20.510.g7d28aaaa

Screengrab in post above. 

[Peter]

Hey folks,

Thank you for reporting this issue to us.

We just wanted to let you know that the right folks are looking into this.

We're not able to provide an exact timeline for a fix, but we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version.

Thanks again!

[hrodric7]

Hi @Peter 

When you will resolve that issue?, while this problem will resolved, the user that trust in this suscription can recive a retribution a descount.

[angelsgirl74]

This is ongoing, any sign of a fix?

[gearmusik]

we just bought "duo"

how do we share our playlists?

gearmusik

[Sankethk]

Ive been a Duo member since March but i still use the same account for the other users as the playlists really cant be shared. The Duo page clearly said we could share playlists. Doesnt look like this is going to be fixed anytime soon! Guess its better to go back to a single premium account then.

[126247305]

Any updates on this issue? Is there a way to duplicate all of the main account playlists on the 2nd account? That's the only reason I joined Duo and it isn't working.