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Playlists deleted, new added

Status: Closed

Device:Windows, Samsung Galaxy Alpha, iPad

 

Operating System Version: Windows 10

 

Spotify Version: newly reinstalled

 

Description: loggen in to My Spotify and all my playlists where gone, two

  new where added. My list of favorited songs where changed.

 

logged into spotify to reset the playlists and changed my password.

 

2 days later some of my playlists are gone again and the list of my farovite songs has been changed again.

To reproduce: N/A

 

Workaround: N/A

 

 

Additional information: N/A

 

 

Hello ,

 

You would suggest you to get in touch with the customer services team using the online contact form and see what is going on with your account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible

Comments
Dreadlord
Status changed to: Closed

Hello ,

 

You would suggest you to get in touch with the customer services team using the online contact form and see what is going on with your account.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible