Podcast glitching out; won't allow play on select episodes

Plan

Premium

Country

USA

Device

iPhone 7+

 

My Question or Issue

I am attempting to listen to BBC's Global News Podcast. However, episodes will seemingly randomly not play on my phone (no issue on PC). I will be able to listen to one just fine, and then the next day rolls around and tapping the episode will play it for a split second and then stop, closing the Now Playing tab. 

 

Any ideas? Thanks!

 

Hey peeps,

 

We're having our team look into this as we can see it's happening to many of you. 

 

As soon as we have more information we will update you in this thread :) 

Related Issues

Comments
Rock Star 14
Rock Star 14

Hey @Mountain_King, welcome to the community.

 

Sorry to hear this - No worries, I’ll be happy to help :)


I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next :)

Mountain_King
Casual Listener

Thanks for the response! Unfortunately I did try both and neither worked...I wonder if anyone else is having the same issue with this podcast in particular? 

Rock Star 14
Rock Star 14

@Mountain_King,

 

Thanks for the report.

 

I’ve checked this on my device, and it looks like there is an issue with playing this Podcast. 

 

I will report this, and get back to you with any updates :)

Mountain_King
Casual Listener

Thank you so much...good to know it isn't just me. Definitely interested to hear if anything comes of it. Otherwise I will just keep checking it day to day. Thanks again!

Alfredo
Roadie
Status changed to: Need more info

Hey @Mountain_King!

 

Thanks for reaching out to the community about this.

 

Could you send us the podcast's URI or Link? Also, could you send us the exact iOS and Spotify version?

 

In the meantime, if you have a different iPhone, try using your account on it to see if it behaves the same.

 

All the best.

Perron95
Newbie

Same exact thing is happening to me. My IOS is 11.4.1. Spotify version is 8.4.67.665.the link is https://open.spotify.com/episode/51GJMKy2D0fUNrbOEczBTs?si=Iq0UhsPfRkKjnGC_EWIMSQ

Mountain_King
Casual Listener

Hi Alfredo -

 

URI: spotify:show:2Nsk9skaPGNK8bvhxtDpr9

iOS 11.1.2

Spotify version 8.4.65
Unfortunately don't have another phone.

 

Oh, and it is doing it on PC now too...

Sebas61703
Newbie

I have the same issue on Android. I have a Huawei P10.

Spotify version 8.4.67.886 armV7

BBC's global news podcast just won't play. Other podcast don't have the issue. Here's a link to the affected podcast.

https://open.spotify.com/show/2Nsk9skaPGNK8bvhxtDpr9?si=8EQY4UhhToe6AuYS0Aubng

Spotify
Spotify

Hey folks! 

 

I've taken a look at the podcast and there seems to be some episodes not playing properly. Can you pin down the exact episodes and send us the link of each one? On the other hand, if it happens with every episode, let us know. 

 

Cheers!

Rock Star 14
Rock Star 14

Hey @FabianS_Bogota

 

One of them I’m aware aren’t playing is BBC’s Global News Podcasts. 

 

Hope that helps.