[Podcasts] App crashes on Android device

Hey all,

 

We've received reports that for some users the app crashes when trying to listen to a podcast.

Hey folks,

 

Thanks for your patience while we looked into this.

 

We’re happy to say that it should now be fixed for everyone.

 

Make sure to update Spotify to the latest version and if you’re still experiencing the issue, let us know.

 

Thank you for your precious cooperation!

Related Issues

Comments
Spotify Legend
Status changed to: Under investigation

Try reinstalling the app using these instructions and rebooting your device if you are experiencing this. If this did not help, please click +VOTE and leave a post with the following:

 

  • Spotify version
  • Device(s) (type and model) this is happening on
  • Which podcast you are trying to listen to
  • During which step in the process it happens
  • If you are a Free or Premium user
  • If it works in a Web Player
  • Country your account is set to
  • If it happens on Wifi or 3G/4G (or both)
  • If you are using cache-clearing apps

We will keep you up-to-date in this Ongoing Issue and let you know as soon as we have more info.

Visitor

Version 8.5.46.859

Any podcast: can listen to one after install but cannot switch to any other one without uninstalling and starting over.

Crashes the entire app immediately upon clicking podcast header

Premium account

Works in appropriately in web

Set to U.S

Happens on WiFi and 4G

No cache-clearing apps

This is crazy frustrating and has been ongoing for about a month now.

Moderator
Moderator
Status changed to: Under investigation

Hey folks,

 

Thanks for your patience while we continue to look into this issue.

 

While we look into a permanent fix, we just wanted to suggest that you clear any cache on your device as a workaround.

 

Thanks - stay tuned!

Visitor

Clearing the cache doesn't seem to be any kind of work around for me. It crashes repeatedly even after a clean install whenever I try to start a podcast. 

Moderator
Moderator
Status changed to: Under investigation

Hey everyone,

 

Many thanks for bearing with us while we continue to look into this. 

 

If you’re experiencing this issue,  it'd be great if you could let us know the following details in a comment below:

  • The show/episode that's causing the app to crash
  • Exact Spotify version
  • Device(s) (type and model) this is happening on
  • If it works on the Web Player
  • Country your account is set to
  • If it happens on Wifi or 3G/4G (or both)

While we look into a permanent fix, we just wanted to suggest that you clear any cache on your device as a workaround. We really appreciate your cooperation on this!

 

Thanks - keep us posted.

Visitor

The app is crashes when I pull up the episode list for Unhappy Hour podcasts. It let me listen to the newest episode yesterday but when I click on the podcast for all the episodes it crashes.

I have the 8.5.48.1049 version on a Galaxy Note 8. 

Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this.

 

We’re happy to say that it should now be fixed for everyone.

 

Make sure to update Spotify to the latest version and if you’re still experiencing the issue, let us know.

 

Thank you for your precious cooperation!

Visitor

I did a clean install with the updated version.  Music began playing but once I started a podcast the app crashed immediately.  

Newbie

App crashes when I try to play podcast. I have premium account, android 9 PPR1.180610.011

Device: redmi note 8 pro. 

Miui 11.0.4

Newbie

I have the latest version, also tried to reinstall but it doesn't work