Premium Subscriber - Playlist interrupted by suggestions

Status: Closed

I have the premium membership. Recently suggestions are popping up often and I can’t get back to the playlist. My playlists have 50 songs. How can I stop this? This is a new problem. 

Hey,
 
We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.
 
All the best 😃 
 
Comments
Alfredo
Status changed to: Need more info

Hey @lwcaputo!

 

Thanks for reaching out to us.

 

Could you send us your device's make and model, OS, and Spotify version numbers? Also, is this happening on any device you use Spotify with?

 

In case these suggested tracks only start after the playlist is over, try heading to the Spotify Settings, and turn off Autoplay.

 

Keep us in the loop.

lwcaputo
iPhone 8+
iOS 11.2.6
Spotify Version 8.4.42.724

I am not sure if this happens on my kids' phones. I have only noticed it
when I listen to my music in my car (via Bluetooth) on my phone.

I just looked at my settings and found that AutoPlay was on. I toggled
that off.


JuanSebastian

Thanks for that info @lwcaputo.

 

Can you send us a screenshot of your app where we can see the suggestions you're mentioning? Also, did turning AutoPlay off make any difference?

 

Keep us posted. 

JuanSebastian
Status changed to: Closed
Hey,
 
We're closing this thread as we didn't receive an answer from you. If you're still having the same issue, just give us a shout.
 
All the best 😃