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Premium Subscribers' Subscription Status Remains on free

Some users' subscription status remains on free across all devices. The issue seems to occur regardless of the Premium type (Individual, Student, Family and Duo) and payment method.

Hey folks,

 

Thanks for your patience while we looked into this issue. We're happy to announce that this should now be fixed for everyone!

 

If you're still having trouble, you can post a new thread in the relevant Help board here.

 

Cheers 💚

Comments
Josiass

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

I have paid for individual premium but it’s not reflecting on the app

jayant2

Money is deducted from bank account but on Spotify page it shows transaction failed

 

 

1188segura

same thing happened to me earlier today and I am still trying to figure out how to get the account access very frustrating ordeal. 

Yordan
Status changed to: Under investigation

Hey everyone,

 

Our tech folks are currently looking into this. We'll keep you posted here as soon as we have any new information to share, so make sure to give a like and Subscribe to the thread from the three dots menu to stay tuned.

 

In the meantime, feel free to try the troubleshooting below, if you haven't already:

  • log out and sign back in to your account
  • perform a clean reinstall of the app
  • try a different Wi-Fi network (a mobile hotspot would also do)

Cheers!

nadyanmn

Hello, i paid for premium today RM15.90 but my account still in FREE. Can you help ?

The payment status is successful

xu766chbvn45bmby8638

Hello.

 

I got a new mobile this summer and since then I haven't been able to access my account. My card is still being billed, but for some reason I still get e-mails offering me premium which I already have and when I open spotify as 'sion' it says that it is free account!

Here is a picture of a message from my bank when I was last billed by you recently.

 

I've tried to log out and inn again, but in vain. 

Can you please fix this

 

Sigurjón Thor Fridthjofsson

**bleep** 

1000001405.jpg

LE-07152023

Fix this **bleep**

Knoxe

I got a free subscription for premium plan for months... So I was unable to cancel now they took money from my account how do I reverse it I don't want it it's use less for me 

Eu utilizava o plano gratuito, assinei o Premium Duo dia 02/11/24 usando o mesmo usuário e e-mail. Minha conta não foi atualizada para Premiun. 

Yordan
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue. We're happy to announce that this should now be fixed for everyone!

 

If you're still having trouble, you can post a new thread in the relevant Help board here.

 

Cheers 💚