Premium but only for one output at a time - frustrated!!

Status: Closed

I have Spotify Premium and have included 4 (out of a permitted 5) users.

 

Every time one person starts playing something on Spotify, ALL the other users are blocked.

 

Now, my wife started playing a downloaded playlist and that has firstly blocked out all other users and secondly, uninstalled itself from the phone she was using.

 

What am I doing wrong?

 

Having already closed one Spotify account after it was hacked and strangely giving me the same problems as above, I'm very close to closing another and going to company who actually care.

Hey @webberg1!

 

As it's been a week since we last heard from you, we're going to go ahead and close this thread.

 

Let us know if you're still having trouble.

 

Thanks.

Comments
Hubo
Status changed to: Closed

Hey @webberg1!

 

That's really weird... Could you make sure everyone is logged into their own account? It sounds like you are still using the same account. Let me know.

 

Have a lovely day! 🙂

Jim
Status changed to: Closed

Hey @webberg1!

 

As it's been a week since we last heard from you, we're going to go ahead and close this thread.

 

Let us know if you're still having trouble.

 

Thanks.

webberg1
Still not working