Premium for students not letting me pay

Country: Norway

Device: Iphone XS 

Student

 

Hello! I’ve used the 3 month trial before, and now that i’m a student and eligible for a student discount, It won’t let me pay, saying I have used the 3 month discount before. I’m just trying to get my 50% off, everything is verified and my bank account is fine. When I try to click on the error message that says “you aren’t eligible for this offer, but you might be eligible for the student discount instead”, it takes me to the same payment page, including the 3 month free trial in the beginning. i’ve tried using different browsers, on my mac and iphone. it doesn’t work 

Hey there folks,

 

Thanks for sharing this here in the Community - we've passed this on to our tech teams who are looking into this!

 

If you're also having troubles upgrading for Premium Student without availing of the 3-month offer, we'd recommend adding your +VOTE to this Ongoing Issue.

 

It'd be also very helpful if you could try the steps below:

  1. Open an incognito or private window in your browser
  2. Copy/paste the link in a tab in this window: www.spotify.com/student
  3. Log in to your account and follow through the steps.

If that doesn't help, you can also try upgrading from this link in a new incognito window, log in with your Spotify account, then click "Change Plan" and select Premium for Students from the available plans.

 

If none of the above help, please share a screenshot of the error message you see (including the URL you're on when this happens) in a comment below so we can pass it along to the right teams. Just make sure that no private/sensitive info is displayed. 

 

We'll keep you all updated here, thanks!

Comments
Rock Star 16
Rock Star 16

Hey there @studentpremium0

thanks for posting !

 

Please try upgrading from this link in an incognito or private window in your browser and select Spotify for Students from the available options.

 

Let me know how it goes 🙂

Guodakaz
Visitor

Hello,

I am dealing with the same problem. But clicking on Your link only sends me to regular PREMIUM subscription payment not the student one. And when I choose student plan it says, that I cant pay, because I used my 3 months free trial  

Crialsa
Visitor

I am having the same problem, when I enter the payment method it tells me that I already use the trial period, but that I can access the university premium. But when I enter a message appears saying that I do not apply for this promotion.

proxel
Visitor

Dear Community!

 

I want to use spotify premium with students discount in Austria. The problem is I have already used the 3 months trial in the past and when i want to get spotify premium there is no option for me to choose an offer without the 3 months trial included.

 

So i have no Problem to verify my students status, but when it comes to enter my credit card info and I click "pay" there pops up an error which says that I can't use this offer, because I have already used the 3 months trial, but it also says I can choose the students discount without 3 months trial.

 

This would be very nice, but there is no option at all to do so. There is no form, banner or other display which allows me to do so.

 

I hope you can help me!

 

Rock Star 6
Rock Star 6

Hi @proxel 

 

Could you possibly post the link of the URL that you are trying to access the student premium with. 

 

Another way you could try to bypass the 3 month offer is to try it in incognito mode. If that doesn't work try using a different browser.

 

Keep me posted! 

Keanu_C

Moderator
Moderator

Hey there @,Keanu_C

 

Thanks for reaching out! 

 

This can happen if you've had an account with a Free trial in the past but now you're using another account to subscribe for Premium or Premium Student, or any other subscription.

 

What you can do as a workaround is:

 

  1. Subscribe for Premium (be advised you'll be charged the full Premium price for the first month in this case). 
  2. Switch the subscription to Premium Student.

Let us know how it goes! 

FlyFox
Visitor

 

My Question or Issue

So there alrdy have been issues with people not being able to get Student Premium WITHOUT the free trial (since they alrdy used the trial before).

When you try to get Student Premium as a person who already used the trial before you simply can't get it.. There is just that message that says you alrdy used the trial and then it says but you can still get Student Premium.. But no, this only works for standard Premium which is a joke. I have a confirmed student account and had to pay 9.99€ just now just to immediately switch to Student Premium. I want my 5€ back

FlyFox
Visitor
Few weeks ago someone with the same problem was advised to get standard premium and then switch to student premium:
https://community.spotify.com/t5/Premium-for-Students/No-chance-to-get-students-discount-or-any-othe...
So student premium basically means you have to pay 9.99€ first and then 4.99€ when you already used the trial just because this company is not able to add the option of getting student premium for users who used the trial already.

https://community.spotify.com/t5/Premium-for-Students/No-chance-to-get-students-discount-or-any-othe...
Nin4niN
Newbie

Plan

Free -> Premium for Students


Country

Germany


My Question or Issue
Hi there,
I would like to get the premium for students (I already have permission to do so). Since I have already tested Premium for 3 months, I can no longer activate it.
Over time:
- Spotify Free
- 3 months tested free of charge
- Spotify Free again
- and now I want to activate Premium for students

Do I just have the problem that it doesn't work?

Whenever I click on "Get Premium", the subscription with the trial version is shown to me. I can't deselect the trial version either. If I want to get it then this message comes:
"It looks like you've used a trial offer before. You cannot use it again because of this. Subscribe premium with student discount. you can of course get it anyway. "

If I click on the link I come back to the page with all the options, but not the possibility that I can get the student discount without the 3 month trial version.

Can someone help me please?

Nin4niN
This was translated with google translate, i am very sorry for mistakes.

Luis1989
Visitor

I have exactly the same problem. Seems that the email i used to activate my student discount wasted the 3-month test period, and can't upgrade to premium student.

Solutions?