Premium for students not letting me pay

Country: Norway

Device: Iphone XS 

Student

 

Hello! I’ve used the 3 month trial before, and now that i’m a student and eligible for a student discount, It won’t let me pay, saying I have used the 3 month discount before. I’m just trying to get my 50% off, everything is verified and my bank account is fine. When I try to click on the error message that says “you aren’t eligible for this offer, but you might be eligible for the student discount instead”, it takes me to the same payment page, including the 3 month free trial in the beginning. i’ve tried using different browsers, on my mac and iphone. it doesn’t work 

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this, can you make a new thread in the relevant board here? We'll get back to you there.

 

Thanks!

Comments
Katerina
Spotify Legend

Hey there @mweronika85 - thanks for sharing this!

 

We hope you don't mind us replying in English as it's the Community's official language.

 

Since you mention that none of the steps in the status update did the trick, it'd be really helpful if you could share a screenshot of the error message you see (including the URL you're on when this happens) so we can pass it along to the teams looking into this. Just make sure that no private/sensitive info is displayed. 

 

We'll be keeping an eye out for your reply, thanks!

Xenia
Moderator
Moderator
Status changed to: Fixed

Hey folks,

 

Thanks for your patience while we looked into this issue.

 

We’re happy to say that this should now be fixed for everyone!

 

If you’re still experiencing this, can you make a new thread in the relevant board here? We'll get back to you there.

 

Thanks!

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