I have a Spotify premium account for years with my local phone carrier, but from yesterday it don't work anymore that tells me that i have a free account. Can you please do something?
Hopefully everything was solved with the accounts team. For now, we'll be closing this post because it's been a while since the last reply. If you need anything else, feel free to get back to us.
In this case, we'd recommend making sure you're logged into your Premium account. You can check here if you have a secondary account.
If you're logging in the right account, could you try reinstalling the app? Here's how.
Keep us posted.
I’ve just tried to desinstall the app but it doesn’t work😐
I’ve also reached thé support from my local phone carrier and they say it’s technical issues from a Spotify update
Thanks for getting back to us and trying out the steps we sent.
In this case, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.