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Preview Picture wont update

Status: Closed

Hello,

as soon as I restart spotify this bug is fixed but after some time it's coming again.

This section here: http://prntscr.com/bxcakm

Stops working after some played tracks.

That means it could happen that it's the artist from a advertisement, the picture from a track 5 songs ago and the title is correct.

 

Got this bug since the newest version.

 

Comments
Alejandro_C
Status changed to: Closed

Hey @GreYzZ, thanks for reaching out to us!

 

Can you let us know what operating system and Spotify version you're currently using?

 

We'll see what we can suggest.

Alejandro_C
Status changed to: Closed
 
GreYzZ

Hey @Alejandro_C,

I'm using the latest Spotify Version 1.0.33.106

And my operating system is Windows 10 Pro 64bit

 

Hopefully this will help you

Alejandro_C

Thanks for your reply, @GreYzZ!

 

Does resintalling the app help at all? Check out the steps here.

 

Let us know how it goes. 

GreYzZ

@Alejandro_C

nope that doesnt help to fix my problem.

I now downgraded to the Version 1.0.29.92 

I dont have this problem there

MaryC1

 Hey @GreYzZ!

 

Thanks for giving it a try.

 

On your Windows, head to C:\Users\USERNAME\AppData\Local\Spotify\Storage and delete this folder.

 

Reinstall the app once again (the latest version) and let us know how it goes!

 

All the best,

GreYzZ

Hey @MaryC1 and @Alejandro_C,

nope that didn't solved the problem for me.

Played around 2-3 hours of music then it happend again

Alejandro_C

Thanks for replying, @GreYzZ!

 

Can you let us know if the same thing happens if you login with a different account?

 

Keep us posted. 

 

 

GreYzZ

@Alejandro_C @MaryC1

Yes it also happens when I change account.

 

MaryC1

Hey @GreYzZ, thanks for your reply!

 

We'd like to know if this happens also with your local files or just with the Spotify catalogue. Also, if you sync those songs offline, do you experience the same thing? 

 

If so, we'd suggest you to try the following steps:

 

  • Restart your computer in Safe Mode. To do this, press and hold the F8 key as your computer is restarting.
  • In Safe Mode, open the Spotify Installer (from where it’s saved on your PC) and go through the installation process.
  • Once Spotify is installed, restart your computer normally.
  • Open Spotify.

 

Let us know if this solves the issue. 

Env: prod