Problem with Family account because of country

Status: Closed

Hello, 

I have a spotify premium Family, my account is loggued with facebook.

I work in Monaco and live  in France, 

I don't know with, the country of my account is Monaco : "MC", and I can't change it in France (the box is always grey).

When I invite my wife (who live with me in France), there is a country error.

I tried to change something on my facebook account, but anything is written about Monaco, only France, 

Can somebody help me?

Philippe 

 

Hey there @philruvel!

 

We hope you're well 🙂

 

As we've not heard back from you in a while, we're going to get this thread closed up now.

Give us a shout if you do have any other questions though, as we'll be here!

 

Thanks, and take care

 

/M

Comments
Melody
Status changed to: Closed

Hey there!

 

We hope you're well, and thanks for reaching out to us.

 

The country selected will need to match on both accounts. Are you able to try changing your account's country in a different browser/incognito window?

 

If that doesn't help, we'd recommend reaching out to our Support folks one of the below ways:

 

1. Email - https://www.spotify.com/about-us/contact/contact-spotify-support/

2. Twitter - https://twitter.com/SpotifyCares

3. Facebook - https://www.facebook.com/SpotifyCares

 

They'll be able to take a closer look and lend a hand, don't worry 🙂

 

Keep us posted

 

/M

Melody
Status changed to: Closed

Hey there @philruvel!

 

We hope you're well 🙂

 

As we've not heard back from you in a while, we're going to get this thread closed up now.

Give us a shout if you do have any other questions though, as we'll be here!

 

Thanks, and take care

 

/M