Problems with logging in

Hi,

 

I have signed out from all my devices since I had to reset the password. Now I can access from my laptop but not from iPhone or Samsung. Can someone help me out? I am using my username only to sign it (so not the complete email address) and the newly set password. Despite this I keep on getting the message  'The username or password are not correct. Are you sure you have a spotify account?' 

Thanks!!!

Hey there @lurola!

 

We hope you're well.

 

As we've not heard back, we're going to get this thread closed up.

If you do still need us though, don't hesitate to get in touch.

 

Thanks, and happy Monday 🙂

Status: Closed
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Jim
Spotify Legend
Status changed to: Closed
 
Jim
Spotify Legend

Hey @lurola!

 

Thanks for getting in touch and welcome to the Community. 

 

We'll get you back to your tracks in no time. Just to check, can you follow these steps for us?

 

Also, can you let us know what operating systems/versions of Spotify you're rocking on your devices? We'll see what we can suggest 🙂

 

Thanks,

Jim 

MaryC1
Spotify Legend

Hey @lurola, we haven't from you yet!

 

Is this issue still going on? Let us know if you were able to recover access to your tunes.

 

We'll keep an eye over here.

Melody
Community Manager
Community Manager

Hey @lurola!

 

We hope you're back and rocking with your tunes now.

 

As we haven't heard from you, we'll close this thread up in around 48 hours.

If you do still need us to lend a hand though, just give us a shout.

 

We'll be right here, and happy to help 🙂

 

Thanks, and have a wonderful day.

 

Melody
Community Manager
Community Manager
Status changed to: Closed

Hey there @lurola!

 

We hope you're well.

 

As we've not heard back, we're going to get this thread closed up.

If you do still need us though, don't hesitate to get in touch.

 

Thanks, and happy Monday 🙂

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